Ratings based on 102 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
The property was centralized to many things and the staff was great. The only issue was they were updating the room next to us so was a little noisy early in the morning. But not really an issue.
by A verified traveler
Posted 14 Nov 2024
This hotel is essentially several apartments in various buildings. The office is staffed by 4 managers, sometimes nobody is in office, so you may have to wait for 15-30 minutes. I communicate with them mainly via WhatsApp. My room is quiet and spacious. Some areas of the hardwood floor are bulging up, could be due to past flooding events, but they really should fix it as it can easily trip a less abled person. The furniture is minimal but it has the basic amenities. No kitchen towel and no tissue box though. It can get cold at night in Nov. but AC doesn’t provide hot air yet. I was told that Rome hasn’t allowed it for the season yet. But a small space heater was provided and extra blankets provided too. Some office managers are more friendly and helpful than others. This small hotel is ranked above average for me personally.
Comment from Hotel Management
14 Nov 2024 by daniela, Hotel Management
Dear Wenchun, thank you for taking the time to share your comment with us regarding your recent stay at Oriana Homel Roma. I am happy that you enjoyed the apartment, as stated and shown online, we are not a traditional hotel, we manage apartments.I am sorry to read that you were disappointed with some aspects of your stay, our primary goal is to offer our guests an impeccable service and the warm hospitality they deserve. The reception opening hours are 8am/9pm and there is frame hung on the door clearly saying that if we are not in the office it's because we are checking in other guests, the apartments are in various building, indeed. All our apartment has a fully equipped kitchen, we provide toilet paper, coffee, tea, water, courtesy set, towels, slippers. I sincerely hope you will reconsider returning to visit us in the future to restore your faith in our business.Very best regards.Daniela De AngelisHotel Manager
by A verified traveler from Sunrise
Posted 16 Oct 2024
No A/C first night and bathtub drain clogged. Check out to early. Taxi service is much more expensive than the normal one.
Comment from Hotel Management
19 Oct 2024 by Dan, Hotel Management
Dear Jorge,Thank you for taking the time to write your comment about your recent stay at Oriana Homel Roma. We are sorry for the inconvenience and we are truly sorry to read that you did not enjoy your stay with us. The central system went down and we fixed the same morning. Check in and check out time are aligned with all other hotels or hybrid hotel, if available, we are normally flexible, but those days it wasn't possible to allow a late check-out. Regarding the shuttle service, we partnership with a private company providing private drivers and rates are aligned with the market. Guests can also choose normal taxi or Uber, there are several options here in Rome.We do hope we will have a chance to welcome you back to Oriana Homel Roma to restore your complete faith in our business.Best wishesHotel Management
by A verified traveler
Posted 4 Oct 2024
The property is located within walking distance to lots of restaurants, boutiques and to the tourist attractions places to visit.
The room and the bathroom were super clean a staffs were super helpful from booking time to check out.
This stay was very delightful. Happy to chose this property for my stay.
Comment from Hotel Management
19 Oct 2024 by dan, Hotel Management
Dear Behroz,Thank you for finding the time to write this lovely comment about your fabulous experience at Oriana Homel Roma. Customer satisfaction is at the heart of what we do and we all look forward to the pleasure of welcoming you again soon in Rome to make your next stay even more memorable!With very best regardsHotel Management
by A verified traveler from Trois-Rivières
Posted 18 Sep 2024
by A verified traveler
Posted 17 Sep 2024
Perfect location. Amazing communication! Awesome rooms!
by A verified traveler
Posted 8 Aug 2024
Great location, great communication
by A verified traveler
Posted 9 Jul 2024
If you’re looking to be centrally located around the sites, this is your place to stay. The staff is amazingly helpful and quickly responds to any questions through WhatsApp. Clean, quiet, and friendly staff.
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Beth,Thanks for finding the time to write this lovely comment about your faboulous experience at Oriana Homel Roma.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We all look forward to the pleasure of welcoming you again soon in Rome to make your next stay even more memorable! With very best regardsDaniela De AngelisHotel Manager
by A verified traveler
Posted 25 Jun 2024
Great location to walk to all the major sites in Rome. Accurate description of apartment. Staff and as welcoming and spoke English.
by A verified traveler
Posted 20 Jun 2024 on Orbitz
Nice central location just hard to get out of building with cars blocking drive way and trash on the sidewalks
Comment from Hotel Management
28 Aug 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to share your comment with us. We are happy to read that you enjoyed our location. We are sorry for the cars blocking the courtyard: we are in a complex of historical buildings owned by the Roman Council and they do some inspections once in a while. We all look forward to the pleasure of welcoming you again soon in Rome. With very best regardsDaniela De Angelis
