Ratings based on 420 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very clean and the staff are very friendly and helpful, can’t complain.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion.Best wishes,General Manager
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Clean, cute hotel
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Carrie,Thank you for your positive feedback.We are truly honored by your kind words and thrilled that the cleanliness, condition of our establishment, our attentive service, and the amenities provided in our rooms met your expectations. Our team takes great pride in ensuring our former XVII century monastery retains its charm while offering modern conveniences like free Wi-Fi and a delightful breakfast experience. Your satisfaction is a testament to the efforts we put into creating a memorable stay for our guests.We look forward to welcoming you back on a future occasion.Best regards,General Manager
by A verified traveler
Posted 17 Nov 2024
Nice stay for the price. Needs update.. shower is smaller than average. Staff was really nice
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Shanta,We appreciate that you took the time to share your experience with us.We have noted your observations regarding the size of the shower and the overall condition of our hotel. We always aim to provide well-appointed facilities and deeply regret if we fell short of your expectations in these areas.We are delighted that you found our staff to be exceptionally nice, as we pride ourselves on delivering the highest level of service. It is great that the cleanliness of your room and the amenities provided contributed positively to your stay.Nonetheless, we are pleased that you appreciated the value of your stay with us. Our staff is committed to ensuring that each guest experiences the comfort and satisfaction that you found in our service and room offerings. We hope that you also had the opportunity to enjoy our beautiful gardens and the convenience of our location, just a few kilometres from the city's main convention centre and close to the historic centre of Rome.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager
by A verified traveler
Posted 15 Nov 2024
The staff was great!
My only hesitation is the location. There seems to be only one restaurant in walking distance and it doesnt open until 7. The hotel makes delicious pizza but didnt want to eat that everyday. It is on a bus route but we were afraid of getting lost so chose ta is instead.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Dwight,Thank you for your review.We understand your concern about the dining options in proximity to our hotel and regret any inconvenience this may have caused. Our central location offers good transport links to a variety of restaurants in the historic heart of Rome, which we hope you will explore next time.We are delighted that you appreciated the dedication of our staff, the immaculate condition of our hotel, and the comprehensive amenities provided in your room. Our team is committed to providing a clean, comfortable, and welcoming environment for all our guests.Finally, it is great that our services met your expectations. We take pride in our former XVII century monastery with modern comforts and appreciate your recognition of our efforts to provide a memorable stay.We hope to welcome you again in the future. Best regards,General Manager
by A verified traveler from Hicksville
Posted 13 Nov 2024
Guest services were always available and very helpful. Public transportation stops right in front of the hotel. Very convenient.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Lourdes,Thank you for your positive feedback.We are delighted to hear that you found our hotel to be very good and appreciated our convenient location. Our team takes great pride in providing excellent service, and we are glad that you found them helpful during your stay. It's also great to know that you enjoyed our efficient taxi services, which we strive to maintain for our guests' convenience.We look forward to welcoming you back on a future occasion.Best regards,General Manager
by A verified traveler
Posted 11 Nov 2024
Enjoyed stay
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Darlene,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,General Manager
by A verified traveler
Posted 30 Oct 2024
The property was ok.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear Andel, Thank you very much for your kind feedback.We are pleased that you appreciated the immaculate cleanliness of our rooms, the exceptional service provided, and the comprehensive amenities available during your stay. Our team works tirelessly to maintain our high standards, ensuring that every guest has a memorable experience at the Occidental Aurelia. It is wonderful to know that we succeeded in making your visit enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager
by A verified traveler
Posted 19 Oct 2024
Staff was great!!!
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Steven, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager
by A verified traveler
Posted 15 Oct 2024
