Ratings based on 370 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Booked this property for ten days everything was fine until we checked into the room. We realized the air conditioner didn’t work once we realized the ac didn’t work I called down to let the front desk know. The gentlemen told me that in Italy that time of year it is illegal for the hotel to have the ac running ??? We called other hotels in Rome to see if this was true they said it was not !! Do not book I have still not gotten my refund
Comment from Hotel Management
18 Nov 2024 by La Direzione
Occidental Aran Park Hotel, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback.We are deeply sorry to hear about the inconvenience you experienced with the air conditioning in your room. Our guests' comfort is of the utmost importance to us, and we apologize for any misunderstanding regarding the local regulations on air conditioning use. We understand the importance of a well-regulated room temperature, especially after a day of exploring or business meetings.In addition, we regret to learn that the service provided by our front desk did not meet your expectations. Our staff is trained to deliver prompt and courteous assistance, and we sincerely apologize if we fell short in this instance.Regarding your concerns about the refund, we apologize for any inconvenience this may have caused. We strive to ensure transparent and efficient communication with our guests regarding financial matters, and we are sorry that the solutions provided during the stay were not satisfactory.We hope that you will return in the future for a more enjoyable stay. Kindest regards,La DirezioneOccidental Aran Park Hotel
by A verified traveler
Posted 18 Oct 2024
The property is far from the center of Rome. Its located between the city center and Leonardo da Vinci–Fiumicino Airport.
Comment from Hotel Management
24 Oct 2024 by La Direzione
Occidental Aran Park Hotel, Hotel Management
Dear Guest,We appreciate that you took the time to share your experience with us.We are sorry that certain aspects of our hotel did not meet your expectations, particularly regarding the hotel condition and room amenities. Our hotel has been designed to provide a modern and comfortable environment, and we regret any disappointment experienced. We aim to maintain high standards of upkeep and guest satisfaction, and your comments are valuable to us for continuous improvement.We are delighted that you found our service to be excellent and the cleanliness of the rooms satisfactory. Our team takes great pride in maintaining a welcoming and hygienic atmosphere for our guests, ensuring a pleasant stay. It is great that these elements contributed positively to your experience with us.We are hoping to welcome you back in the future. All the best.La DirezioneOccidental Aran Park Hotel
by A verified traveler
Posted 5 Oct 2024
Our stay had some ups and downs. The room felt very outdated, more like a motel than a hotel, and was quite dark, even with all the lights on—especially in the bathroom. The broken glass door to the patio made us feel uncomfortable and unsafe, as it looked like someone had tried to force their way in. The view was also unsettling, with an abandoned, burned-out building nearby, giving us the chills. We could hear people but couldn’t see anyone, which added to the uneasy feeling.
I have dust allergies, and when I opened the curtains to the patio, there was a thick layer of dust that made me itch. On a positive note, I requested something special since my husband and I were celebrating our anniversary and booked this last minute because we didn’t know we’re gonna be staying in rome, we’re in a roadtrip, the staff decorated the room a little with balloons and petals. They even surprised us later with a small bottle of champagne and small treat of cake, which we really appreciated.
The breakfast was great, with plenty of options, though it wasn’t included in the stay. We also found the parking very convenient. Overall, while we appreciated the thoughtful touches, the room and atmosphere didn’t quite meet our expectations.
Comment from Hotel Management
12 Oct 2024 by La Direzione Occidental Aran Park Hotel, Hotel Management
Dear Guest,We appreciate that you took the time to share your experience with us.We are sorry that your stay did not fully meet your expectations. We strive to ensure that our rooms provide a comfortable and contemporary environment for our guests, and we regret that we fell short in this instance. Furthermore, we understand that the condition of the patio door was concerning and we apologize for any discomfort this may have caused. The safety and security of our guests are of utmost importance to us. Finally, we are sorry to hear about the issues with cleanliness that affected your comfort due to allergies. We take your feedback seriously and will look into these matters.We are pleased that you appreciated the special touches our staff prepared to celebrate your anniversary. It is always our intention to create memorable experiences, particularly for such special occasions.Nonetheless, it is great that the variety of our breakfast offerings and the convenience of our complimentary parking added to the enjoyment of your stay. We are also glad that the efforts of our team to provide a warm welcome were well-received.We are hoping to welcome you back in the future. All the best.La DirezioneOccidental Aran Park Hotel
by A verified traveler
Posted 2 Oct 2024
An adventure to get downtown.
Comment from Hotel Management
12 Oct 2024 by La Direzione Occidental Aran Park Hotel, Hotel Management
Dear Mark,Thank you for your review.We regret to hear that your experience at Occidental Aran Park did not meet your expectations. We understand that the cleanliness and condition of your room, along with the amenities and service provided, were not up to the standards we strive to uphold. We are sorry that the solutions provided during the stay were not satisfactory. Our team is committed to ensuring our guests enjoy a clean, comfortable, and inviting environment, complete with modern amenities and courteous, professional service. We are situated in a peaceful residential area, surrounded by lush gardens, and we acknowledge the distance to the downtown area may have been an inconvenience. We will take your comments into account as we continuously work to improve our guest experience.We hope to welcome you again in the future. Best regards,La DirezioneOccidental Aran Park Hotel
by A verified traveler
Posted 28 Sep 2024
Property is in safe location however the air condition didn’t work for the all our stay. We asked the staff to repair it. Even they did some maintenance activity two times never worked. Hotel front desk didn’t offered refund or given any discount for the inconvenience. Ridiculous ! Not even a word of sorry while checking out. Well people who are not care about service like air condition can stay happy here 😊
Comment from Hotel Management
29 Sep 2024 by The Hotel Management, Hotel Management
Dear Prashantha,Thank you for taking the time to share your feedback.We are sorry that your stay at Occidental Aran Park did not fully meet your expectations. We understand the importance of a fully functional air conditioning system, especially during your visit to Rome, and apologize for the inconvenience this caused. Our hotel is committed to providing a comfortable environment, and it's regrettable that we fell short in this instance. Regarding the level of service you received, we are sincerely sorry that it did not reflect the high standard we strive to uphold. We will follow up on this with our team to ensure improvements are made. We also regret any oversight regarding communication at checkout and assure you that this is not indicative of our usual practices. Nonetheless, we are pleased that you found our hotel's location to be safe and appreciate you recognizing the tranquility and greenery that surrounds us. Our aim is to provide a peaceful retreat for our guests, and we're glad this aspect of your stay was satisfactory.We hope that you will return in the future for a more enjoyable stay. Best regards,The Hotel ManagementOccidental Aran Park Hotel
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 13 Sep 2024
The room was clean the only problem i had was there were no english tv channels for US citizens,
No news ,no nothing
Whats the point of having two tv's and nothing to watch
by A verified traveler
Posted 3 Sep 2024
Love this hotel I stayed there for one night, it was nice and clean, staffs were friendly, it’s on the hill over sing the water, love the fact that they have a terrace where you can go lounge with a nice view of the water. The bus stop is right in front of the hotel, food was good. Overall it was a nice stay. Only thing I didn’t like was the fact that you have to go on the 4th floor to iron your clothes, I think they should put irons in the rooms.
by A verified traveler
Posted 2 Sep 2024
The hotel works for someone who wants to be far away of the city. To reach the historical area I needed to take a bus to connect me with the metro, it took around an hour to arrive to the coliseum. The water was cold two of the four days I stayed. The staff is great but the hotel is too far from the city and airport
Comment from Hotel Management
17 Sep 2024 by Occidental Aran Park Hotel, Hotel Management
Dear Monika,We appreciate that you took the time to share your experience with us.We apologize for certain aspects of your stay falling short of your expectations. We understand that the location of our hotel may have posed some challenges for you in reaching the historical sites of Rome, as it does require a bit of travel. Moreover, we regret that the water temperature was not consistent during your visit, impacting your overall comfort. Our facilities are designed to provide a relaxing experience, and we are sorry to hear that you found the condition of the hotel and the room amenities did not meet your expectations. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service.We are pleased that you appreciated the dedication and friendliness of our staff. Our team works hard to ensure that all guests feel welcome and well taken care of during their stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,La DirezioneOccidental Aran Park Hotel
by A verified traveler
Posted 11 Aug 2024
AC doesn’t cool. They brought a fan to my room.
Comment from Hotel Management
11 Aug 2024 by The Hotel Management, Hotel Management
Dear Christina,Thank you for your feedback.We are sorry that your stay did not fully meet your expectations. We would like to assure you that the air conditioning system is fully operational in all our rooms. As per legal requirements, the temperature is set to maintain a difference of no more than 10 degrees Celsius from the outside temperature, ensuring both comfort and compliance with energy regulations. The fan was provided as an additional measure to enhance your comfort.We apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back for a flawless stay.Kind regards,The Hotel ManagementOccidental Aran Park Hotel
