Ratings based on 560 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Quincy
Posted 22 Oct 2024
Very nice hotel and staff
Comment from Hotel Management
4 Nov 2024 by Mathieu, Hotel Management
Dear Carrie,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our hotel and staff to be very nice. Your satisfaction means the world to us!We can’t wait to welcome you back for another fantastic stay!Warm regards,Mathieu SAASDirector
by A verified traveler from Parkland
Posted 21 Oct 2024
Nice hotel with nice staff, fairly convenient to get around with metro station about 7-10 minute walk away
Comment from Hotel Management
22 Oct 2024 by Mathieu, Hotel Management
Dear Walker,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and found our staff to be nice and helpful. It’s great to know that our location and proximity to the metro station made it convenient for you to get around.We hope to welcome you back soon for another enjoyable experience in Rome :)Kind regards,Mathieu SAASDirector
by A verified traveler
Posted 14 Oct 2024
Very noisy and definitely not a 4 star hotel. Packed customer service
Comment from Hotel Management
22 Oct 2024 by Mathieu , Hotel Management
Dear Lauren,Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations, particularly regarding noise levels and the quality of customer service.We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear we fell short in your case. Your comments are valuable to us, and we will address these issues with our team to ensure improvements are made moving forward.We appreciate your feedback, and I hope you will consider giving us another opportunity to provide you with a better experience in the future.Best regards,Mathieu SAASDirector
by A verified traveler
Posted 12 Oct 2024
Loved every thing about this hotel. Everyone was so nice and super helpful! Definitely would stay here again when we visit Rome again.
Comment from Hotel Management
22 Oct 2024 by Mathieu, Hotel Management
Wow, thank you for the glowing review Lindsay! We're absolutely thrilled to hear you loved everything about your stay! Our team is over the moon knowing they could sprinkle a little extra kindness and helpfulness into your experience. We can't wait to welcome you back to Rome for more adventures and more smiles! Until next time! Warmest wishes,Mathieu SAASDirector
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 23 Sep 2024
My daughters crib had another persons feces in it. They made a bed with someone’s poop on it for my baby to sleep in. And then they claim they are a great place for kids.
Comment from Hotel Management
27 Sep 2024 by Mathieu, Hotel Management
Dear Michael, I am deeply sorry to hear about this issue you encountered. This is definitely not the standard of service we aim to provide, and the first time such incident happened. I can assure you that we are particularly attentive, with a series of internal protocols, to the well-being of the customer. I tried to reach you by emails in order to exchange with you. Please accept again our sincerely apologies and do not hesitate to contact me directly. Kind regards Mathieu SAASGeneral Manager
by A verified traveler
Posted 24 Aug 2024
There one was thing after another staying here, it could have been great but it just wasn't. On arrival the bathroom was noticeably dirty, around the shower and tiles. Staff weren't the friendliest, service was repetitively slow, offering other guests discounted breakfast prices but we didn't receive any offers. Ended up paying €16 per person for a very poor breakfast meanwhile other guests were receiving the same for €10.
We left a spare key inside the room and upon arriving back after a trip out, it had appeared house keeping had taken it. Housekeeping had also touched and moved personal belongings which there was no need to go near.
Finally, on our last night of the stay we returned from dinner to a room with no electricity. Upon telling staff we were told to return to the room and wait for an update. We waited in a dark room with no electric for 20 mins before we went to find out more. Staff were rude about the whole situation, when 30 mins passed I asked if we could change room as we needed to shower, charge devices, pack and sleep before our flight in 6 hours at 4am. We were told no and to wait, asked about compensation for this issue and was told no, and when we asked if we could at least get a free drink so we don't have to sit in a dark room and wait for it to be fixed, she reluctantly agreed and was quite rude about it.
by A verified traveler
Posted 18 Aug 2024
Great spot! Little bit far from popular areas but that’s what we kinda liked about it. Service was great, food was great, hotel was great!
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Mathieu, Hotel Management
Dear Virginia, Thank you very much for your review. We are very happy that you enjoyed your stay with us. Have a safe trip back. Kind regards,MathieuGeneral Manager
by A verified traveler
Posted 4 Jul 2024
Loved this stay. The hotel is tucked a bit further from main attractions so it is not as busy of an area, however TRIESTE is so wonderful and boasts many things to do, places to eat etc. Francesco was an amazing bartender who took great care of my husband & I during our stay. Food was amazing, staff was so kind, helpful and friendly. Grazie Mercure Hotel 😄
Comment from Hotel Management
5 Jul 2024 by Mathieu , Hotel Management
Dear Camille,Thank you so much for sharing your experience. Francesco is our youngest bartender and newly graduated from high school :) He is always putting heart and care in is job. Hope to see you soon in Rome. All my team wish you a great summer.Mathieu General Manager
