Ratings based on 226 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
It’s a very nice hotel close to attractions. We had a great stay there
Comment from Hotel Management
27 Oct 2024 by Ivan - Front Desk, Hotel Management
Dear Richard,We would like to thank you for your wonderful review a nice words! Reading this from our guests is really rewarding!Hope to see you in the future!Kind regards
by A verified traveler
Posted 5 Aug 2024
Excellent suite only metres from the underground and a short walk to the sites.
Comment from Hotel Management
14 Aug 2024 by Roberta, Hotel Management
Thank you Duane for your feedback!
by A verified traveler
Posted 31 Jul 2024
Clean
Comment from Hotel Management
14 Aug 2024 by Roberta, Hotel Management
Thanks!
by A verified traveler
Posted 25 May 2024
Having to move to another room during my stay. Request front desk to charge at end of stay but request was ignored
Comment from Hotel Management
18 Jun 2024 by Roberta, Hotel Management
Dear Mr Thang,thank you for your feedback, it gives us the opportunity to clarify, as we did directly with you during your stay in the Hotel, that the room change occurred because you booked two rooms of different types for the days you stayed (the Hotel was fully booked and to let you stay in a deluxe room instead of the premium booked, would have meant displeasing an arriving customer).We would also like to clarify that for each booking with direct payment, the credit card is verified in advance to guarantee the reservation.We hope to have another chance to welcome you while in Rome!Kind regards,
by A verified traveler
Spot of luxury.
Posted 7 Apr 2024 on HotelsA short walk from the central train station makes this hotel a nice bit of luxury when arriving to or leaving from Rome. Comfortable rooms and wonderful breakfast.
by A verified traveler
Less than half mile to Termini
Posted 3 Apr 2024 on HotelsNice space, good size shower with great water pressure!
by A verified traveler
Posted 7 Feb 2024
I stayed here with family and found it to be an impressive facility. Only odd thing was that front desk was in a different building and the hotel rooms were in an adjoining building, so is to get to the room from front entrance was to take 2 separate elevators. The staff was pretty helpful and the best thing about our stay was their breakfast, it was delicious. Moreover the location of this hotel is pretty good, quite area and close (5-7 mins drive) to all the spots.
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 8 Dec 2023 on Wotif
Not 4 star. The Luxury Suites are in a separate bldg, so no access to reception or the bar unless you go out and down the road. Elissa in the breakfast room was great, professional and cordial. However, during our stay the last 2 days our room was cold. We contacted reception & a porter came & reset the aircon. Didn't work. Another call. Nothing. We sent an email that night & the next morning a staff member arrived with a technician who fiddled with the controls. They left & less than a minute later I checked the aircon & it was not working. I went outside & told the female staff who had accompanied the techician it was not working. She basically shrugged her shoulders and we never saw anyone again. We thought this might have only been our room but later that day we met an Indian couple. We asked them if their room was cold and they replied it was. They said they had given up asking the hotel to fix the problem. So not just us. No one should be forced to wear heavy clothes in their room because the hotel cannot ensure the aircon is working and the room is warm.
by A verified traveler
Posted 4 Dec 2023
Rarely do I leave reviews, but I had such a wonderful experience!! I arrived several hours before check in due to my flight and had a business meeting to attend to—the staff was so attentive and worked to ensure that I was able to have a room so that I could freshen up and make it to the meeting. The rooms were extremely clean, the complimentary breakfast was amazing and the service was so pleasant. I would absolutely stay again!
