Ratings based on 351 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2021
NO WATER!! OLD FIXTURES, WHEN WATER COMES WITH A TRICKLE YOU CAN BARELY SHOWER, NO HOT WATER, WILL CHARGE FOR BREAKFAST, TORN DRAPES, DIRTY ROOMS, FILTHY PLACE AND WE ARE SUPRISED THAT THE CITY LETS THIS PLACE OPERATE!! It’s definitely NOT a 4 star hotel, NO PARKING, WiFi only works in the lobby area!! Crazy worst experience ever!! I travel a lot and this is not even worth a 1 star
by A verified traveler from California
Posted 28 Oct 2019 on CheapTickets
I will never go back to this place. It was such a horrible experience. Staff are not helpful and friendly. No good customer service. Definitely not a place to feel comfortable.
Comment from Hotel Management
29 Oct 2019 by Nadia, Hotel Management
Sorry about this problem, we will do our best to improve the service.
by A verified traveler from Denver
Posted 19 Oct 2019 on Orbitz
The hotel was a little out of the way, Coates in what appeared to be a middle class residential section of Rome. It was hard to get Uber and it wasn’t a metro station. My room had lukewarm water for the shower and when I asked to h hangs rooms, I was told that someone would come within the hour to fix it. They never came. Also there was mold in the shower grout/tile as well.
Comment from Hotel Management
21 Oct 2019 by Nadia, Hotel Management
Thanks for your review, we will do our best to improve the service. We have bus 360 near the hotel to Termini station and both metro lines.
by A verified traveler from Chicago
Posted 18 Oct 2019
Good Breakfast Good Coffee Service. Staff very attentive at Breakfast
Comment from Hotel Management
18 Oct 2019 by Nadia, Hotel Management
Thanks for your kind review.
by A verified traveler from New York, NY
Posted 11 Oct 2019
No amenities, poor internet, tiny beds, no heater. This hotel should have been rated 2 star at most.
Comment from Hotel Management
11 Oct 2019 by Nadia, Hotel Management
We are sorry for the mentioned issues, we are working to improve them.
by A verified traveler
Posted 10 Oct 2019
Comment from Hotel Management
10 Oct 2019 by Nadia, Hotel Management
Thanks for your review.
by A verified traveler
Posted 9 Oct 2019
Comment from Hotel Management
10 Oct 2019 by Nadia, Hotel Management
Thanks for your kind opinion.
by A verified traveler from Houston
Posted 6 Oct 2019
The blonde old crone who checks in was awful and accused me of smoking in my room (UNTRUE) when I complained about the AC. She then offered me another room when I showed her my nicotine patch (she had seem me smoking outside earlier).
The AC made noise but no cooling or fan detected.
The other staff were extremely nice.
The bathroom was a marble death trap with no grab bars.
I didn't plan well when I booked this hotel; it's WAY far on the edge of Rome.
If you want isolation and it isn't HOT, it's fine. Again, the desk staff were extremely nice and the lobby was well cooled. Don't be fooled by that.
by A verified traveler
Posted 1 Oct 2019
Comment from Hotel Management
2 Oct 2019 by Nadia, Hotel Management
Thanks for your review, knowing what went wrong would help us to improve the service.
by A verified traveler from Bordeaux, France
Posted 29 Aug 2019
This place is a joke , old hotel in terribly need of improvement . You can rate it 2 star if you feel generous but no . Better sleep on the street honestly or pay 30 , 40 extra euros and get a decent hotel . Good location but that's all . Everything is in bad shape ....walls are coming apart , mattress with springs coming out , dripping water and the worst of all in our room was the noise the phone was making every time the neighbors were flashing the toilet
Comment from Hotel Management
4 Sep 2019 by Nadia, Hotel Management
We are very sorry for the mentioned issues, we will do our best to ammodernate the hotel and we hope you will give us a second chance.
