Ratings based on 1,557 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Upland
Posted 22 Nov 2024
great team, excellent customer service, great value
by A verified traveler
Posted 19 Nov 2024
Amazing breakfast and they focus on the little things such as choice of pillow or mattress, free stocked minibar, sauna, toiletries, etc, You can get more fancy but it’s hard to get more comfortable.
by A verified traveler
Posted 18 Nov 2024
It is exceeded my expectations. Free drinks in fridge, restaurant right there if you want to purchase breakfast 12 euros. Great service. Room has good shower and water pressure
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Brilliant hotel...The free availability of mineral water was such a big bonus in addition to a free mini-bar! Fantastic!
by A verified traveler from Monaca
Posted 9 Nov 2024
I have stayed here twice before. The room we received was the smallest of my three visits and hard to accommodate three people. Also on our previous trips the staff was warm and welcoming. This trip they were polite but lacked a warmth. Perhaps it is because they are so busy. Breakfast was 12 euro but plentiful with many choices.
Comment from Hotel Management
12 Nov 2024 by Simona Resident Manager, Hotel Management
Dear Joni,Thank you so much for your loyalty over the years. We’re truly pleased to know you enjoyed your stay overall, though we’re sorry if we didn’t extend the same warmth you felt on your first visit. When work gets particularly busy, it can sometimes limit the time we’re able to spend with each guest, and for this, we sincerely apologize. Please rest assured that our enthusiasm and friendly attitude remain unchanged.As for the room size, we noticed that your first stay was in a Comfort Triple Room, which is indeed larger than the Standard Triple you selected for your recent visit. We recommend reviewing the room descriptions, as they include details on both room dimensions and bed sizes, to help you choose the one that best meets your needs.We hope to have the pleasure of welcoming you back for a third stay—and many more after that. Sending you our warmest regards,Simona ScoccoResident Manager
by A verified traveler
Posted 8 Nov 2024
Hotel was great. Staff was friendly and the let us store our luggage while we explored. We had dinner at a restaurant across from the opera and my phone was as stolen off the table while I was eating dinner.
by A verified traveler
Posted 2 Nov 2024
Every member of staff was helpful and friendly. The room was amazing and the breakfast was delicious, with a great choice of options.
by A verified traveler
Posted 2 Nov 2024
Excellent property, everything is walkable, professional staff, very clean property
