Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
The room was spacious but not very clean, the closet and some furniture had a lot of dust. The temperature control was broken. Breakfast was good and staff were friendly and helpful. The location is very convenient since it is just a couple of minutes walking from the train station. It was somewhat noisy at night.
by A verified traveler
Posted 4 Dec 2024
Excellent stay and a much above average breakfast.
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 20 Oct 2024
Staff extremely rude and unwilling to provide excellent customer service. Our Junior Suite had no air conditioning. First they tried to convince me it was working. I had to be rude back and tell them it is not. Their solution was not to change rooms but to bring us a fan with 5 ice cubes in the fan. No discount was provided or even an apology. Extremely disappointing. The entire staff needs a major training in customer service and with a realization tourism is paying for their employment. The worst experience we had on our entire 12 day European Vacation. To be treated like you are stupid is completely disrespectful.
by A verified traveler from Towanda
Posted 17 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Nice location close to the train station.
by A verified traveler
Posted 8 Oct 2024
Too noisy from the streets. Too noisy. Other than that, was good. But we didn't sleep at all because of noise.
by A verified traveler from San Juan
Posted 5 Oct 2024
Clean comfortable room. Great location close to the train station.
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 20 Sep 2024 on Hotels
