Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Per prezzo-qualita' e' un ottima scelta
Comment from Hotel Management
23 Dec 2024 by Roberta, Hotel Management
Gentile Gastone,Grazie infinite per aver assegnato il massimo del punteggio alla nostra struttura e ovviamente alla qualità del suo soggiorno. Ne siamo veramente lusingati.L'attenzione e la cura nel servizio sono le nostre priorità.Condivideremo i suoi commenti con tutto il management team e allo stesso modo con i colleghi di tutti i reparti.Grazie ancora per il suo contributo. Al piacere di averla nuovamente come nostro gradito cliente, le inviamo i nostri migliori saluti.RobertaAssistente del Direttore Generale & Guest Relations Manager
by A verified traveler from Peekskill
Posted 5 Dec 2024
very clean and welcoming
Comment from Hotel Management
6 Dec 2024 by Roberta, Hotel Management
Dear Joy,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager
by A verified traveler
Posted 20 Nov 2024
The hotel facilities are basic
Comment from Hotel Management
21 Nov 2024 by Roberta, Hotel Management
Dear Shaw Jiun,Thank you for your sharing your evaluation regarding your stay with us. We strive every day to create special experiences to our guests and I am truly sorry we did not manage this for you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay.Nevertheless, we have taken note of your comments and have shared these with our management team to ensure that this issue is addressed accordingly. Hope to welcome you back again.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager
by A verified traveler
Posted 15 Nov 2024
Convenient for the airport. The hot water was turned off form 12-4 so it was a bit disappointing that we couldn’t shower before heading to the airport . Great to have a restaurant in the hotel as their isn’t much around
Comment from Hotel Management
18 Nov 2024 by Roberta, Hotel Management
Dear Meena,Thank you for sharing your time to evaluate our hotel.We do apologize if some of the services did not meet your expectations. There has been a problem with the water supply during the night not depending from the hotel but it was fixed it early in the morning. We do apologize for this.We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager
by A verified traveler
Posted 6 Nov 2024
Holiday Inn should have basic necessities like toiletries and iron and ironing board
Comment from Hotel Management
7 Nov 2024 by Roberta, Hotel Management
Dear Amruta,Thank you for your review.We take this opportunity to inform you that not all the rooms have the iron and the iroining board. There is an information sign inside the wardrobe in which we explain to the guest that the service is available upon request and delivered immediately once required.Our hotel is part of the Journey to Tomorrow program to care for the planet and reduce wastes. If guests need personal toiletries, they can request them at the Reception or the housekeeping staff. The requested products will be delivered immediately.Thank you again for choosing our hotel and for your contribution.We really hope to welcome you back again.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager
by A verified traveler
Posted 23 Oct 2024
Very nice and clean with amenities. Close to the train so that’s easy but be ready to navigate and be on train schedules for everything
Comment from Hotel Management
24 Oct 2024 by Roberta, Hotel Management
Dear Carla,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager
by A verified traveler from Columbia
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Roberta, Hotel Management
Gentile Federico,La ringraziamo per aver valutato la nostra struttura.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento. Grazie ancora per il suo contributo.Al piacere di averla nuovamente come nostro gradito cliente, le inviamo i nostri migliori saluti.RobertaAssistente del Direttore Generale & Guest Relations Manager
by A verified traveler
Posted 19 Oct 2024
Great location to all the sites, small rooms with high ceilings, only complaint the water temperature of the shower but certainly not a deal breaker. Great breakfasts. Would definitely stay again
Comment from Hotel Management
21 Oct 2024 by Roberta, Hotel Management
Dear Michelle,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Once again, thank you for your rating. We look forward to the opportunity of serving you in the future.With kind regardsRoberta Assistant to the General Manager & Guest Relations Manager
by A verified traveler
Posted 16 Oct 2024
ean nice place to stay.
Comment from Hotel Management
16 Oct 2024 by Roberta, Hotel Management
Dear Samuel,Thank you for your sharing your evaluation regarding your stay with us and for the 5 stars rating!We appreciate you taking the time to make us aware of your delightful experience during your recent stay.We look forward to the opportunity of serving you in the future.Kind regardsRobertaAssistant to the General Manager & Guest Relations Manager
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Roberta, Hotel Management
Dear Jennifer,Thank you for reaching out to us with your personal experience. Our guests' satisfaction is our main, primary goal and we are very happy to hear that you had a great stay and fully enjoyed our facilities and service.Looking forward to welcoming you back.Warm regards,RobertaAssistant to the General Manager & Guest Relations Manager
