4/10 Poor
Deborah
Feb 12, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I definitely got catfished by this property. My “deluxe” room looked absolutely nothing like the pictures & there was nothing deluxe about it. It was a tiny crammed in room. I was looking forward to having a jacuzzi tub to relax in only to get into the room and there was just a shower. I asked the staff if there was any way we could pay more to upgrade to a more pleasant room and they were not helpful at all saying that everything was booked up, meanwhile when I looked up the rooms online there was still some availability. The WiFi was absolute garbage it did not work leaving my phone & “smart tv” as good as useless. Randomly there was such an overwhelming smell of sewage in my room every night coming from the bathroom especially the shower, it was so disgusting we would run the shower with no one using it to try and flush out the smell. The heater or ac did not work either. This stay put a huge damper on our trip so badly that we didn’t even want to go back to the room, we tried to stay out as much as possible leaving no time for relaxation.
Deborah
Stayed 3 nights in Feb 2025