Ratings based on 1,426 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
We chose the Best Western Plus Hotel Universo as it is walking distance from the Rome train station. We were upgraded to a larger room with sofa bed. It suited us very well. The breakfast had a lot of options and staff was very attentive with coffee orders. We ate dinner one night at the restaurant which served some Roman classics and it was good. Overall, would stay again and recommend this hotel.
by A verified traveler
Posted 20 Nov 2024
Very nice property. Rooms were ver nice, and the balcony was useful! Walking distance from Rome Termini with lite bags.
I only had one breakfast there, but what I had was a good value for what they charge!
I would recommend to fellow travelers!
by A verified traveler
Posted 19 Nov 2024
by A verified traveler from Millbrae
Posted 18 Nov 2024
Dated and need improvement. The bed is very uncomfortable.
by A verified traveler
Posted 16 Nov 2024
Central, easy access to train, downtown area, beautiful room.
Comment from Hotel Management
18 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Jeason,Thank you for your kind feedback. It's wonderful to hear that you enjoyed your stay and found beautiful your room.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 14 Nov 2024
This property was great. We felt very safe and the staff from top to bottom were excellent with assisting us with any needs. They were polite and willing to go above and beyond to make sure our stay was amazing. I would highly recommend it and it was close to a metro terminal and many of the attractions.
Comment from Hotel Management
15 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Mike,Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed your stay. Our team works hard to ensure every guest has an exceptional experience, and we’re so glad to know that their efforts made a difference for you.Your recommendation truly means the world to us.We would love to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler from Guaynabo
Posted 13 Nov 2024
Very nice hotel close to many restaurants and train station.
Staff very helpful and rooms comfortable and clean.
Comment from Hotel Management
15 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Augusto,Thank you for your feedback. We’re thrilled to hear that you had a pleasant stay and appreciated our central location, as well as our comfortable rooms. It’s wonderful to know that our staff were able to assist you with everything you needed.Your feedback means a lot to us, and we would love to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 12 Nov 2024
Great location near the train station, metro .
The hotel is nice and clean . Rooms are perfect size with good bathrooms
Comment from Hotel Management
13 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Maria,Thank you for your kind review! It’s wonderful to know that we met your expectations. We look forward to welcoming you back on your next visit!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler from Columbus
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Ralph,Thank you for rating your experience with us!We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
