4/10 Poor
Verified traveler
Feb 28, 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
OK. Where do I even begin!! Customer service was great. Room was clean and tidy. That is all the positives. Now for the real stuff. Upon arrival I went to my room and it was hot. I asked them to turn on the AC. They said they could not because it was against the law??? What?? They are not allowed to use AC in the Winter. They told me to open my windows. I did that and the cigarette smoke wafted in my room. I am allergic to it. Plus the street noise was bad. Bad suggestion. Next. My fridge was not working. They said they would fix it the next day. Next. The TV was all in Italian. Come on folks. Most people speak English and you can not even offer one channel!! in English.Next. Shower was very small. To wash my legs I had to stick my head out of the shower stall. Shower curtain barely covered the opening. No place to rest my soap or shampoo. Elevator was next to my room. Very noisy. Breakfast was really bad. Hard boiled eggs, stale pastries, yogurt, tepid juice and milk. Cold cereal. Processed cheese in cellophane wrap.Three days before I left the stoll water kept running. I asked then to fix which they said they would but did not know when??? I said I can not sleep with the water running continuosly. They gave me another room. Wow!! This is the room that looked like the picture online. Why was I not given this room,Buyer beware. The pictures are deceiving. I am sure I am leaving something out but this is enough to neverwant me to come back. The owner spends $$ on the outside
Verified traveler
Stayed 14 nights in Feb 2020