Ratings based on 286 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2020 on Hotels
by A verified traveler from Carbondale, IL
Posted 13 Mar 2020
small property, good for overnight near the airport.
by A verified traveler
Norms trip.
Posted 26 Feb 2020 on HotelsQuite comfortable but when chwcking out next morning there were no staff around and the office was locked. So I left the room key at the restaurant next door.
by A verified traveler
Posted 1 Dec 2019 on Hotels
We did not stay at this hotel. When we got there, there was no one at reception, we had to go to cafe next door to get key and when they opened the door to one of the rooms, the knob fell out of the door. And where it was located we did not feel safe. We did not feel anyone would be capable of helping us get a ride to the airport, so we stayed at a hotel connected to airport, we had a very early flight and did not want to miss it. This place ahould not be on hotels.com
Comment from Hotel Management
20 Dec 2019 by m, Hotel Management
here was no one at reception because it was closed
reception is has limited time of working as 2 stars hotel requirements and local regulation
no one left you out even reception was closed its not casual we know people come and go at anytime of the day
the place is safe is woudnt we couldnt work anymore
we fell sorry for your disappoint
best regards
a1hotel
by A verified traveler
Mistake booking on price !
Posted 20 Nov 2019 on HotelsI booked for the price .a mistake ! It is not near anything except a gas station ! We did get a sandwich for dinner !There is not a chair in the room ! the shuttle is a joke ! If we could have got out of there we would have ! There was no way to call a cab !
Comment from Hotel Management
20 Dec 2019 by marco, Hotel Management
it s your mistake maybe
the hotel is 2 stars we dont have restaurant no one told you to eat a sandwich and at last eat a sandwich its not a crime ?!
i dont know why you asked us "nothing " it s your problem and and we agree never come back here we dont want this kind of people unrespectful
best regards
by A verified traveler
NO SHUTTLE BUS FOUND AT HOTEL
Posted 16 Nov 2019 on HotelsWe couldn't find the shuttle bus from the airport. None of the service counters had heard of this hotel and no one knew where the shuttle bus was located. A customer service phoned the hotel 3 times; we phoned 3 times and there was no answer. No taxis would take us there because there was a marathon going on in the town.
We ended up at another hotel with a shuttle bus very visible. Since we had bought it through hotels.com at the no-refundable rate, we lost our money and had to pay for the other hotel.
Comment from Hotel Management
20 Dec 2019 by marco, Hotel Management
there is no shuttle bus from the Airport no counter
i dont know who told you
we explained very well the way to ask the pick up from the airport
we apologize the disappoint
best regards
by A verified traveler
Posted 27 Oct 2019 on Hotels
by A verified traveler
Great value
Posted 24 Oct 2019 on HotelsClose to airport and price. My wife wishes the receptionist could be at the desk durning normal business hours
Comment from Hotel Management
20 Dec 2019 by m, Hotel Management
we apologize our mistake
sometimes happen
best regards
marco
by A verified traveler
Not a recommendable one.
Posted 18 Oct 2019 on HotelsFrom the airport I could not get any shuttle service. What’s worse, the manager simply refuse to apologize for that. Besides it was noisy the whole night because of the gas station which is run with the hotel.
Comment from Hotel Management
18 Oct 2019 by marco, Hotel Management
we don't manage the transfer from the airport to our hotel why we wuold apologize for waht ?visit our website its clearly written;
fiumicino city is born around the airport ypu looked fro a place to sleep near the airport here it is we cannot cancel the airplanes
about the gasoline station last month we had a big hurricane strike and the entire wall went down we are workin on and we apologize for that best regarsd the manager
by A verified traveler
Posted 14 Oct 2019
