Ratings based on 639 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Everything is fine and perfect
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 11 Oct 2024
Beautiful hotel. Loved the rooms. Welcomed from the start. Lorenzo was great!
Comment from Hotel Management
18 Oct 2024 by Palazzo Montemartini, a Radisson Collection Hotel , Hotel Management
Dear Claude,thank you for your feedback! We're glad you had a great time. Looking forward to your next visit!Best,Palazzo Montemartini, a Radisson Collection HotelMarketing Department
by A verified traveler
Posted 4 Oct 2024
I loved alot of things. Food, space, staff.
As an interior designer, it was a feast for the eyes.
Comment from Hotel Management
18 Oct 2024 by Palazzo Montemartini, a Radisson Collection Hotel , Hotel Management
Dear Mark,thank you for your feedback! We're glad you had a great time. Looking forward to your next visit!Best,Palazzo Montemartini, a Radisson Collection HotelMarketing Department
by A verified traveler
Posted 30 Sep 2024
We stayed here for our last night in Rome before the long journey back to Canada. Unfortunately when we checked in the water was not working so we left for the day without being able to shower. When we returned that evening, our room was very hot as the AC was not working. We had to call several times before we were finally moved to a new room at 1am. Not what we expected from a 4 star hotel with an expensive rate.
The room itself was very nice and the bed was exceptionally comfortable, had we not had to change rooms in the middle of the night we would have slept very well.
The parking was 50 Euro for one night and there was a 20 Euro fee to use the hotel pool. Both of which other hotels we stayed at in the same rating a fees provide at no extra cost.
The staff were very friendly and tried their best to help with the many issues we had. I would not stay here again and we did not feel that we received the value of the stay.
Comment from Hotel Management
18 Oct 2024 by Palazzo Montemartini, a Radisson Collection Hotel , Hotel Management
Dear Candice,thank you for your feedback regarding your recent stay at Palazzo Montemartini. We sincerely apologize for the inconvenience caused by the water supply issue, which was due to external factors beyond our control. We understand how frustrating this must have been.We’re glad you found your room comfortable and appreciate your understanding as we worked to resolve the air conditioning issue. While we regret that your experience did not meet your expectations, we hope you might consider staying with us again. We’d love the opportunity to provide you with a more seamless experience in the future.Thank you again for your feedback.Best regards,Palazzo Montemartini, a Radisson Collection HotelMarketing Department
by A verified traveler
Posted 4 Sep 2024
Not convenient to major landmarks. Check in was not smooth at all
Comment from Hotel Management
18 Oct 2024 by Palazzo Montemartini, a Radisson Collection Hotel , Hotel Management
Dear Oriana,Palazzo Montemartini is located in front of Termini Station, a strategic point for reaching any part of the city on foot, by metro, or by taxi.We are sorry if you did not particularly enjoy your stay.We sincerely hope to welcome you back as our guest soon, and we are confident it will be an experience that fully meets your expectations.Sincerely,Palazzo Montemartini, a Radisson Collection HotelMarketing Department
by A verified traveler
Posted 1 Sep 2024
Very warm welcome from the staff and took all requests personally
Comment from Hotel Management
18 Oct 2024 by Palazzo Montemartini, a Radisson Collection Hotel , Hotel Management
Dear Balraj,thank you for your feedback! We're glad you had a great time. Looking forward to your next visit!Best,Palazzo Montemartini, a Radisson Collection HotelMarketing Department
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
18 Oct 2024 by Palazzo Montemartini, a Radisson Collection Hotel , Hotel Management
Dear Jaezelle,thank you for your feedback! We're glad you had a great time. Looking forward to your next visit!Best,Palazzo Montemartini, a Radisson Collection HotelMarketing Department
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
18 Oct 2024 by Palazzo Montemartini, a Radisson Collection Hotel , Hotel Management
Dear James,thank you for sharing your feedback with us! We sincerely apologize if your experience at Palazzo Montemartini did not fully meet your expectations. Your comments are invaluable as we strive to improve our services.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Palazzo Montemartini, a Radisson Collection HotelMarketing Department
