Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 28 Oct 2024
Hair dryers did not work. One smelled like butnong. The breakers tripped wvery time I used my hair dryer.
Breakfast was good. Shower was tiny tiny and leaked bc it dod not drain properly.
by A verified traveler from San Francisco
Posted 25 Oct 2024
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Alessandro Hotel Mozart, Hotel Management
Hoping to welcome you again in our Hotel we thank you for your review!Best RegardsAlex
by A verified traveler
Posted 22 Oct 2024
Great boutique Hotel in the middle of Rome...Excellent!
by A verified traveler
Posted 22 Oct 2024
this was by far the worst hotel experience I have ever booked in my entire life. We walked with all our luggage to the hotel check-in only to find out we had been placed in an apartment that was two blocks away from the actual hotel and not advertised at all in the photos of the hotel. We then were proceeded to be escorted to the apartment that was two blocks away by a staff member of the hotel, who was running ahead of us while three ladies struggled to push their checked in luggage down the street in the pouring Rain. There were times that he would look back only to realize that he had left us all the way at the end of the street still struggling. It was almost a 10 minute walk from the hotel to the apartment through crowded streets, they didn’t even offer luggage transportation, considering the inconvenience. The apartment complex looked like a crack house, to the point we thought we were being sex trafficked. if we needed any of the amenities that were advertised in the hotel that we booked, we had to walk two blocks to get to them. One of the nights our apartment key was not working, and we had to walk two blocks to the hotel to get a staff member to reluctantly help us and berate us and threaten that if he couldn’t open the door, we would have to sleep on the terrace of the hotel we were not even staying in. Overall a horrible experience, read the fine print, I would not recommend this to anyone. They couldn’t even call us a taxi the next morning for checkout.
by A verified traveler
Posted 19 Oct 2024
dinner on the roof was great
by A verified traveler
Posted 12 Oct 2024
Nice friendly staff always helpful. Location is walkable to most main attractions. Very close to the Spanish steps
by A verified traveler
Posted 5 Oct 2024
Property was great.
Didnt like standing there for 4 minutes to be told go see the other waitress down stairs where no one was sitting ,when all i wanted was a wine .
1st world problem.
Check in and room was great.
by A verified traveler
Posted 1 Oct 2024
Very pleasant staff and good central location but our room was fairly loud at night, the breakfast buffet was predominantly sweets with little in the way of healthy choices and there was limited space for sitting outside of the room.
Comment from Hotel Management
8 Oct 2024 by Alessandro Hotel Mozart, Hotel Management
Dear Pamela, thank you for your feedback. We’re glad you appreciated our staff and central location. We apologize for any noise disturbance you experienced, could you specify where it came from? However, we’d like to clarify that our breakfast buffet offers a wide selection of options, including fresh fruits, yogurt, cereals, and savory choices to cater to different dietary needs. We hope you’ll give us another chance to provide an even better stay next time!Best Regards
