Ratings based on 488 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2020 on Hotels
sadly the hotel did not care about the korona deases and charge full price althow we canceled weeks ahead.
Comment from Hotel Management
3 Mar 2020 by Front Desk, Hotel Management
Dear Guest,
you never cancelled any reservations.
Rome is not in the red zone of the coronavirus disease. You reserved a not-refundable booking and for this you took advantage of a high-discounted rate. You paid Hotels.com, not the Hotel Madrid. By the way, our Manager offered you (through the Customer Support Team of Hotels.com) the possibility to move your stay to another period of the year, keeping the amount that you paid as deposit, but you answered with this disappointed review.
Our Manager offer is obviously no more valid.
Regards
by A verified traveler from Los Angeles
Posted 27 Feb 2020
Excellent location. We walked everywhere! We taxied to the Vatican but walked back! We were that close! We were able to do this thanks to the wonderful staff manning the desk. They helped us locate great restaurants and gave us maps and directions to every place we wanted to go. We booked our excursions through them and wished we had booked our car service through them. We would have saved money. Breakfast was the best meal! It was fresh and delicious. Start each day with espresso, cappuccino, or coffee latte, made by the friendly ladies who greeted us each morning. I miss the staff. We stayed in an historic building in the center of historic Rome and enjoyed modern convinces of free wi fi and elevators. Near a market! We recommend this place to everyone.
Comment from Hotel Management
27 Feb 2020 by Fulvio, Hotel Management
Dear Sherry and MANNY,
Thank you for your beautiful review about Hotel Madrid Roma !
Centtral ocation, buffet breakfast ,Staff...
we are glad to hear that everything combined to make for such a memorable Roman Holiday !
We cannot hope for better than constantly exceeding our guest's expectations and working only for the best of stays with us.
My best regards and " Arrivederci Roma "
by A verified traveler
Great hotel in the middle of Rome's sights
Posted 27 Feb 2020 on HotelsLovely hotel in a great location, easy walking to lots of major sights. In the middle of a really good shopping/eating area but still managed to be quiet. Big room and bathroom, very clean and comfortable. Wonderful views from the breakfast room on the 5th floor. Very helpful staff .
Loved our stay, would definitely come back .
Comment from Hotel Management
27 Feb 2020 by Fulvio, Hotel Management
Dear Guest ,
Thank you for your this review about Hotel Madrid Roma !
Great location, big and very clean rooms , helpful Staff, we are glad to hear that everything combined to make for such a memorable Holiday !
My best regards and " Arrivederci Roma "
by A verified traveler from New York
Posted 26 Feb 2020 on Orbitz
Good Hotel, friendly concierge. Will stay again. Definitely will commend to the friends.
Comment from Hotel Management
27 Feb 2020 by Fulvio, Hotel Management
Thank you !
I hope to see you soon
kind regards
by A verified traveler
Posted 12 Dec 2019 on Hotels
by A verified traveler
Posted 26 Nov 2019 on Hotels
by A verified traveler
Posted 26 Nov 2019
by A verified traveler
Not again
Posted 22 Nov 2019 on HotelsThe breakfast was terrible I couldn’t even finish the breakfast of the first day so surely enough I didn’t go the next 3 days. I asked for an iron they said they didn’t have one because of a fire the occurred months ago which I thought was weird. The staff was friendly tho and room and bathroom were spacious although the bed was so uncomfortable. It was close to the station and a good location for transportation.
by A verified traveler
Posted 26 Oct 2019
by A verified traveler from Santa Fe
Posted 24 Oct 2019
It has a great location, best in Rome. Very nice staff and service, too. No complaints.
