Ratings based on 858 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The staff at the hotel are great - super friendly and accommodating. We stayed in a king suite, which was large and comfortable. An extra perk was the sauna. We would definitely stay there again. The only downside was that the beds were very low to the floor, which made sitting and getting up/down a little challenging for us.
Comment from Hotel Management
25 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler from Weilheim in O.B
Posted 21 Nov 2024
No hot water at the facility due to solar issue and no alternative application.Boiling water kettle is a good choice, but not for 2 days.
Comment from Hotel Management
25 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler
Posted 19 Nov 2024
Kevin and staff are very professional and attentive to guests needs
Comment from Hotel Management
25 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler
Posted 19 Nov 2024
Great Times and well organized.
Comment from Hotel Management
25 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler
Posted 12 Nov 2024
I booked a room with a jacuzzi but unfortunately, the tub was leaking when the jet started running. I found this as soon as i checked in as turning on jacuzzi was the first thing i did. The front desk lady came by and told me there is something going on with the tub and the repair man has to look at it and later told me the tub needs to be dismantled and be inspected with. I asked for the replacement room which they did not have. I asked for the compensation for the jacuzzi not working properly and the next day the management told me it was "probably" me who was not using the tub. Poor customer service / management who blames customers. I am very aware of how to use a jacuzzi tub and when the tub leaks from the underneath, there is a fundamental issue with the tub. Unfortunately nothing was done and paying more than 150 euro was not worth the stay except it was close from the transporation and it was fairly clean. Their desk is open only during limited hours which makes communication quite difficult as well.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler
Posted 11 Nov 2024
The place was near Trevi Fountain and the Spanish Steps and was also easy to ride the Metro and bus route, with a lot of food options.
Comment from Hotel Management
18 Nov 2024 by Vincenzo, Hotel Management
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards
by A verified traveler from Los Ángeles
Posted 10 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Vincenzo, Hotel Management
Gentile cliente,ti ringraziamo per il tuo riscontro e per il tuo soggiorno presso l’Excellence Suite.Cogliamo l’occasione per augurarti una buona giornata
