Ratings based on 1,429 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Elaine,Thank you for rating your experience with us!We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 20 Nov 2024
We chose the Best Western Plus Hotel Universo as it is walking distance from the Rome train station. We were upgraded to a larger room with sofa bed. It suited us very well. The breakfast had a lot of options and staff was very attentive with coffee orders. We ate dinner one night at the restaurant which served some Roman classics and it was good. Overall, would stay again and recommend this hotel.
Comment from Hotel Management
22 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Stephanie,Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay with us! Your recommendation means a lot to us, and we’re thrilled to hear you would choose to stay with us again. We look forward to welcoming you back in the future for another enjoyable stay!Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 20 Nov 2024
Very nice property. Rooms were ver nice, and the balcony was useful! Walking distance from Rome Termini with lite bags.
I only had one breakfast there, but what I had was a good value for what they charge!
I would recommend to fellow travelers!
Comment from Hotel Management
22 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Jeffrey,Thank you for your kind review! We’re thrilled to hear that you enjoyed your stay and found the room to your liking. It’s also wonderful to know you appreciated our breakfast and found it to be a good value. Thank you for recommending us to other travelers – it means a lot to us!We look forward to welcoming you back on your next visit to Rome.Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Alexander,We are delighted to receive your 5/5 rating and thrilled that you enjoyed your stay at our hotel.We look forward to welcoming you back for another memorable experience.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler from Millbrae
Posted 18 Nov 2024
Dated and need improvement. The bed is very uncomfortable.
Comment from Hotel Management
22 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Yulie,Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t fully meet your expectations, particularly regarding the bed’s comfort. Our priority is to ensure every guest enjoys a pleasant and relaxing stay, and we regret we fell short in this case. Please do not hesitate to contact our team with any questions or concerns; we are always here to assist with any preferences or needs to make your experience more comfortable.We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 16 Nov 2024
Central, easy access to train, downtown area, beautiful room.
Comment from Hotel Management
18 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Jeason,Thank you for your kind feedback. It's wonderful to hear that you enjoyed your stay and found beautiful your room.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 14 Nov 2024
This property was great. We felt very safe and the staff from top to bottom were excellent with assisting us with any needs. They were polite and willing to go above and beyond to make sure our stay was amazing. I would highly recommend it and it was close to a metro terminal and many of the attractions.
Comment from Hotel Management
15 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Mike,Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed your stay. Our team works hard to ensure every guest has an exceptional experience, and we’re so glad to know that their efforts made a difference for you.Your recommendation truly means the world to us.We would love to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler from Guaynabo
Posted 13 Nov 2024
Very nice hotel close to many restaurants and train station.
Staff very helpful and rooms comfortable and clean.
Comment from Hotel Management
15 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Augusto,Thank you for your feedback. We’re thrilled to hear that you had a pleasant stay and appreciated our central location, as well as our comfortable rooms. It’s wonderful to know that our staff were able to assist you with everything you needed.Your feedback means a lot to us, and we would love to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
by A verified traveler
Posted 12 Nov 2024
Great location near the train station, metro .
The hotel is nice and clean . Rooms are perfect size with good bathrooms
Comment from Hotel Management
13 Nov 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Maria,Thank you for your kind review! It’s wonderful to know that we met your expectations. We look forward to welcoming you back on your next visit!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel Universo - Roma
