Ratings based on 79 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Overall this location was perfect for us as Florence is small and walkable.
The room was fine but there was some interesting marks on the wall that in the daylight looked like blood, as though people had killed the mosquitoes that were in the room and the remainders were left on the wall.
The bathroom also had a horrendous sewage like smell when we checked in and I did make note of it via Expedia, and I think they dealt with it while we were out the next day as it was better when we returned. I was not communicated with about it, so it could have also just gone away from us leaving the window open. So not sure if there was an issue or what.
Would still recommend for the location, price and free breakfast if you're there for a short stay like we were.
by A verified traveler
Posted 17 Oct 2024
No one available for checkin from 2:00 PM to 9:AM. Unable to speak English. Advertise as Bed and Breakfast but no breakfast provided
by A verified traveler
Posted 16 Oct 2024
Good neighborhood, bus station a couple of meters from the entrance of the building, good dining options in the surrounding, we loved it. I'll stay with them next time I travel to Rome.
Comment from Hotel Management
16 Oct 2024 by Daniel , Hotel Management
Thanks for your review 3
by A verified traveler
Posted 12 Oct 2024
Close to everything, the train station, all the main historic sites. All walkable. Breakfast voucher at a nearby cafe is wonderful. With freshly squeezed orange juice. Do eat at “that’s Amore” near Trevi fountain.
Comment from Hotel Management
17 Oct 2024 by Daniel , Hotel Management
Thank you for your review
by A verified traveler
Posted 2 Oct 2024
No one spoke English. No one to greet you, virtually no one on staff other than housekeepers and no English TV stations
by A verified traveler
Posted 26 Sep 2024
We had a really lovely stay. Room was exactly like the pictures, and everything was really simple. Receptionist was very friendly and helpful, and place is in a great location to either walk or travel to everywhere. Would highly recommend!!
by A verified traveler
Posted 20 Sep 2024
Good location, restaurant, transportation, laundry nearby. Friendly staff. Comfortable room big restroom and clean. I will be back
by A verified traveler
Posted 20 Sep 2024
Check in was my biggest complaint. When we arrived, the gate code they had sent worked for the outside door but not the door for the reception room. After calling the phone number on the door we finally got a code to enter reception where there wasn’t a person working so everything was handled by text. Staff works the desk until 1:30 but check in starts at 2. Makes no sense. We spent so long in that hot reception room trying to pay the city tax before they would give us access to our room. We needed to communicate by WhatsApp and pay via a link he had to send. Then wait for a reply. All very slow, typical lack of urgency in Italy. The room was not as cool as I like so we had open windows at night, so it was noisy with traffic sounds. Shower was small and low water pressure. Good on towels and cleanliness and overall accommodations.
by A verified traveler
Posted 9 Sep 2024
Excellent customer service. Great location to train.
by A verified traveler
Posted 23 Aug 2024
very good service and cleanliness
