Ratings based on 991 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Love this place...
I'll be back soon.
by A verified traveler
Posted 14 Nov 2024
The Adult Only section was where I stayed, ocean facing suits; beautiful. Small print rules are a bit much. No outside guests allowed in your room. Any ‘stains’ you will be billed for, sheets or towels; anything broken you buy; don’t get in the elevator if you have wet feet or sand from the beach, no outside drinks or food outside your room; you can’t even bring your own bottle water or pop down to the beach while sitting on their chairs; and you must spend a minimum of $20 to sit in their chairs.
Shower gel was empty on check-in; 2 am was too late to ask for more. Asked the next day and staff come with 6 packets of this bathroom hand soap not the shower gel I had requested. Good grief.
Ordered a hamburger on the beach and the waiter asked me if I wanted it rare, medium rare medium or well done. I chose well done and it came raw in the middle. Staff took it back twice due and the second time I asked he not make a third time. Ordered a coke with it and had to remind the waiter long afterwards. The manager listened when I complained about it when I got the bill and they hadn’t even discounted it even a little bit. Not to make waves I said that’s fine just letting you know it wasn’t cooked. He then took a small amount off the bill for it. Little did I know, the bill went through at the original amount. I will file a dispute with Visa when I get the bill.
Staff/manager said we couldn’t have bottle water or pop on the beach if it wasn’t from their hotel; but allowed local to do it
by A verified traveler from LANSDALE
Posted 27 Oct 2024
This hotel is located near everything. Hotel smells like mold and has mold spots on ceilings. Two days into trip, they decided to paint the ceiling!! The adult side pool was amazing and the view is beautiful! The only plus about this hotel is location, view, adult pool! Even with this beautiful view, I’d stay somewhere else next time.
by A verified traveler
Posted 26 Oct 2024
Terrible place do not go please. They treat guests with disrespect only care about money and have crazy unwritten rules they sting upon you that are not listed anywhere all in the service of extorting more money from you. Is this good enough for you Expedia? I’m
by A verified traveler from River Grove
Posted 30 Sep 2024
Excellent
by A verified traveler
Posted 19 Sep 2024
Security at this property is top notch! Shout out to Joaquin, Santiago, Marco and the whole team.
by A verified traveler
Posted 3 Sep 2024
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by A verified traveler
Posted 23 Jul 2024
What's not to like, You're right on the beach. You've got a swimming pool for adults, And a friendly staff. Will be my first choice to stay at when I go back to mexico
Comment from Hotel Management
27 Jul 2024 by Gerencia, Hotel Management
Thank you very much for your kind review! We are thrilled to learn that you had a fantastic stay with us, that you enjoyed our pool and that our location proved convenient for your sightseeing needs. Your endorsement is greatly appreciated. We look forward to welcoming you back in the near future.
by A verified traveler from Capitola
Posted 21 Jul 2024
The best
Comment from Hotel Management
28 Jul 2024 by Gerencia, Hotel Management
We appreciate your stay with us and look forward to serving you again in the near future.
