Ratings based on 675 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Beautiful, unique property. Would stay here again
Comment from Hotel Management
16 Dec 2024 by Rivera del Rio Team, Hotel Management
Dear Shauna,Thank you very much for your preference and for taking the time to share your experience with us, we are glad you enjoyed your vacation and we look forward to welcoming you again very soon.
by A verified traveler
Posted 12 Dec 2024
Friendly staff all over the property
Comment from Hotel Management
12 Dec 2024 by Rivera Del Rio , Hotel Management
Dear Jorge and Molly,It was a pleasure meeting you, we hope to have the pleasure of welcoming you in the near future.Best regards!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Rivera del Rio , Hotel Management
Thank you so much for your score, we hope to see you soon again!
by A verified traveler
Posted 8 Dec 2024
I cannot say enough good things about this place. The staff here is so friendly and attentive. The bar tender Jesus was amazing! Its in a quiet area and is so close to everything fun. We will be staying here again.
Comment from Hotel Management
9 Dec 2024 by Rivera del Rio Team, Hotel Management
Dear Justin,Thank you very much for your preference and for taking the time to share your experience staying with us, we are glad that your stay was so pleasant and enjoyable, we hope to welcome you back very soon.
by A verified traveler
Posted 8 Dec 2024
Walk in shower, nicely decorated , stall always available
Comment from Hotel Management
8 Dec 2024 by Rivera del Rio , Hotel Management
Dear Mary! Thank you so much for take your time to write a nice review, we are so happy you enjoyed your stay with us and we hope to see you soon again!
by A verified traveler
Posted 2 Dec 2024
Another wonderful stay. The staff was great, but especially want to recognize Ivan. He was very nice and extremely helpful pre stay and during our stay. Also want to recognize Rigo and Jesus. Hotel was very safe and clean. The location is perfect for us. This is our 3rd or 4th stay at this hotel and will return when we come back to our favorite city to visit in Mexico.
Comment from Hotel Management
2 Dec 2024 by Rivera del Rio, Hotel Management
Dear James Thank you so much for taking the time to share your experience with others, we are glad to hear that you enjoyed your stay, the views from the rooftop pool are especially amazing and our staff is fully dedicated to make your stay an unforgettable experience. We must have the opportunity to welcome you back in the near future.Best regards!
by A verified traveler
Posted 24 Nov 2024
Great place to stay.
Comment from Hotel Management
24 Nov 2024 by Rivera Del Rio Team, Hotel Management
Thank you Andrew for you kind words, we hope welcoming you back in the future!
by A verified traveler
Posted 28 Oct 2024
Amazing, unique property with helpful staff, within walking distance to shopping, beach, and restaurants. We will come back!
Comment from Hotel Management
28 Oct 2024 by Rivera del Rio , Hotel Management
Dear Erin, Thank you so much for your review, we really enjoy to have guest like you and Daniel! you are always welcome with us and we hope to see you again very soon.
by A verified traveler
Posted 13 Oct 2024
I love this boutique hotel, my room and view was stunning. Only one thing i can add the breakfast menu could be improved. Food was just ok, there is better restaurants with more authentic food for breakfast in Puerto Vallarta. View of breakfast area was amazing as well.
Comment from Hotel Management
14 Oct 2024 by Rivera del Rio Team, Hotel Management
We are happy to hear that you had an amazing time in our hotel!Thank you as well for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
by A verified traveler
Posted 13 Oct 2024
Hotel and staff were all excellent. Great location with a short walk to the zona romantico and malecon. A little bit off the beaten path, so it is quiet at night.
Comment from Hotel Management
13 Oct 2024 by Rivera del Rio , Hotel Management
Thanks for letting us know you had a great time in the hotel. We are glad you found our hotel unique and relaxing, as well as our staff joyful and helpful. Thanks for taking the time to share your experience in our hotel. We are glad your experience was positive in our hotel. Look forward to welcoming you again!
