Ratings based on 2,082 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Spokane
Posted 23 Nov 2024
PROS -
• On the beach
• Staff at beach access to ensure only guests were allowed onto property
• Noemi and Jorje at front desk worked with me to resolve issues (no safe and no roll away bed)
• Bell hops were wonderful
• The housekeeping staff was awesome
• Pool servers were attentive
• Free water bottles were delivered and placed in bottle stand
• Availability of an on-site restaurant
CONS -
• Very dated property
RENTED A JUNIOR SUITE AND -
• Safe didn't operate
• No clock/alarm clock
• Only coffee mugs no other glassware
• Minimal kitchen utensils, plates and bowls
• Minimal stovetop cookware
• No knife block with sharp knives
• No dish soap
• Only one small kitchen towel
• No paper towels
BATHROOM
• Minimal linens
POOL AREA
• Pool water was nasty and was finally cleaned a week into our stay
• Limited pool deck space and loungers
• No policing / cleaning up trash on pool deck
• Loungers are in terrible shape
• Loungers were crowded together making it difficult to get into/out of them
• Would only issue one towel per person and many towels were tattered and torn
• Second pool closed and being updated/retiled
• Construction noise all day long with drills and other equipment
MISCELLANEOUS ISSUES
• Restaurant and front desk staff requested tips
by A verified traveler
Posted 21 Nov 2024
We loved being in the new part of the hotel and having a little balcony looking into the ocean. Our room was very quiet except for the crashing of the waves! The hotel is located close to the Malecon and there were lots of dining options.
Comment from Hotel Management
21 Nov 2024 by Hotel Tropicana, Hotel Management
Good morning Mrs. CathyWe appreciate your visit and comments, it is nice to know that your stay with us met your expectations, we will be delighted to welcome you again.It is a pleasure to serve you and we remain at your service.Kind regards!Hotel Tropicana
by A verified traveler
Posted 21 Nov 2024
The staff is very friendly. The food and drinks are delicious and not over priced. Beautiful ocean views. Right on the beach. Very clean. Walking distance to everything
Comment from Hotel Management
21 Nov 2024 by Hotel Tropicana, Hotel Management
Good morning Mrs. MichelleWe appreciate your visit and comments, it is nice to know that your stay with us met your expectations, we will be delighted to welcome you again.It is a pleasure to serve you and we remain at your service.Kind regards!Hotel Tropicana
by A verified traveler
Posted 18 Nov 2024
Great location right on the beach. Room could use some upgrading, especially the kitchen and bathroom in the junior suite where we stayed.
Comment from Hotel Management
19 Nov 2024 by Hotel Tropicana, Hotel Management
Good morning Mr. LouThank you for your visit, your opinion is very important to us, it helps us to continue improving our service every day, we hope to welcome you again.It is a pleasure to serve you and we remain at your service.Kind regards!Hotel Tropicana
by A verified traveler
Posted 17 Nov 2024
Excellent staff and super clean great service
Comment from Hotel Management
19 Nov 2024 by Hotel Tropicana, Hotel Management
Good morning Mr. RichardWe appreciate your visit and comments, it is nice to know that your stay with us met your expectations, we will be delighted to welcome you again.It is a pleasure to serve you and we remain at your service.Kind regards!Hotel Tropicana
by A verified traveler
Posted 17 Nov 2024
Always a nice spot to stay but you are likely not going to get your correct room at least the first night and will have to switch rooms the next day.
Staff is amazing!
Comment from Hotel Management
19 Nov 2024 by Hotel Tropicana, Hotel Management
Good morning Terra Rose MarieWe appreciate your visit and we will take your comments into account. We will be delighted to welcome you again.It is a pleasure to serve you and we remain at your service.Kind regards!Hotel Tropicana
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Tropicana, Hotel Management
Buen día Sra. AntoninaAgradecemos su visita y comentarios, es grato saber que su estancia con nosotros cumplió sus expectativas, estaremos encantados de recibirlos nuevamente.Es un placer atenderle y quedamos a sus órdenes.¡Saludos cordiales!Hotel Tropicana
by A verified traveler from Duncan
Posted 16 Nov 2024
Great neighborhood, beach, gardens and staff!
Comment from Hotel Management
16 Nov 2024 by Hotel Tropicana, Hotel Management
Good Afternoon Mr. JohnWe appreciate your visit and comments. It is nice to know that your stay with us met your expectations. We will be delighted to welcome you again.It is a pleasure to serve you and we remain at your service.Kind regards!Hotel Tropicana
by A verified traveler
Posted 15 Nov 2024
Staff was friendly. Easy beach access
Comment from Hotel Management
16 Nov 2024 by Hotel Tropicana, Hotel Management
Good morning, dear guestWe appreciate your visit and comments. It is nice to know that your stay with us met your expectations. We will be delighted to welcome you again.It is a pleasure to serve you and we remain at your service.Best regards!Hotel Tropicana
by A verified traveler
Posted 12 Nov 2024
Liked everything about the room. The only issue was the speed of checking into the hotel.
Comment from Hotel Management
13 Nov 2024 by Hotel Tropicana, Hotel Management
Good morning Cameron Carruthers Thank you for your visit, your opinion is very important to us, it helps us to continue improving our service every day, we hope to welcome you again.It is a pleasure to serve you and we remain at your service.Kind regards!Hotel Tropicana
