Ratings based on 71 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from League City
Posted 1 Nov 2023
Pleasant staff, but a very tiny room with a 45 degree ceiling where you cannot stand up.
I wouldn’t stay here ever again.
Comment from Hotel Management
2 Nov 2023 by Reception team, Hotel Management
Dear Sir, we thank you for taking the time to leave us a review. We are very sorry to hear that you didn't enjoy your room.You should have informed us, we would have switched you into an other room. All of our rooms are different, on the second floor they are all under the roof we understand that you may not like that, however it is possible to stand and move around in the room even when being tall. At check-out we asked if you enjoyed your stay and unfortunately you did not mention anything. We hope that you had a good time in Rolle and that you had a safe trip back home. Kind regards, the reception team
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
4 Oct 2023 by Reception team, Hotel Management
Dear Sir and Madam, thank you for taking the time to leave us a review. We have to say we are surprised and disapointed by your review. Our receptionnist was happy to give you some tourist advice, she offered you some additionnal tea bags when needed. At check out you said that you enjoyed our hotel, and that it was a good start to your trip in Switzerland. The only issue was that you had reserved for one person, so we charged you 15 CHF which is the fee for an additionnal person and the city tax. We are very sorry to hear that your stay was "horrible", if only you had let us know what went wrong. We hope that you are enjoying your stay in Switzerland, and wish you a pleasant trip. Kind regards, the reception team
by A verified traveler
Posted 24 Oct 2022
Lovely hotel in the centre of Rolle. Lake view was a nice touch
Comment from Hotel Management
24 Oct 2022 by Reception team, Hotel Management
Thank you for your nice review.We would be pleased to welcome you again.Kind regards.
by A verified traveler from Vancouver
Posted 25 Aug 2022
Very nice location in Acute little town on the shores of Lake Geneva. Hotel is a beautiful old building with modern renovations. Breakfast was great and the staff were friendly. Overall, we had a great stay.
Comment from Hotel Management
25 Aug 2022 by Reception team, Hotel Management
Dear IanWe thank you very much for your comment and are very happy to know you had a nice stay by us !We hope to welcome you soon again !Best regards
by A verified traveler
Posted 24 Aug 2022
by A verified traveler
Posted 27 Feb 2022 on Hotels
Comment from Hotel Management
12 Mar 2022 by L'équipe de réception, Hotel Management
Merci pour votre avis positif
by A verified traveler
Great staff, dirty bedding, overpriced
Posted 14 Aug 2021 on HotelsSloped ceilings making everything uncomfortable. Bed sheets were dirty on arrival. Service was great though.
Comment from Hotel Management
15 Aug 2021 by Reception team, Hotel Management
Dear Sir,
We thank you for sharing your experience!
All our rooms are different. Some of the rooms located at the 2nd floor have low ceiling. We have other rooms (mainly located at the first floor) with hight ceiling, we will care to allocate you one of these rooms if you plane to come back to Rolle. Sorry for the inconvenience regarding the remaining stain on bed sheets at your arrival.
We hope to have the pleasure to welcome you again.
Kind regards.
by A verified traveler
Posted 7 Apr 2021 on Hotels
Comment from Hotel Management
12 May 2021 by L'équipe de réception, Hotel Management
Merci!
Nous espérons avoir le plaisir de vous acceuillir à nouveau prochainement!
by A verified traveler
Nice and historic
Posted 20 Dec 2019 on HotelsNice hotel in historic building with good restaurant attached
Comment from Hotel Management
21 Dec 2019 by The reception team, Hotel Management
We thank you for your feedback and are glad that you enjoyed your stay with us.
The whole team wish you Happy Holidays and hope to welcoming you again in Rolle
by A verified traveler
Posted 26 Oct 2019
Comment from Hotel Management
31 Oct 2019 by Sophie, Hotel Management
Thank you very much for your feedback.
We are happy to know you enjoyed your stay
We hope to have the pleasure to welcome you again in Rolle.
KInd regards
