Ratings based on 758 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear Nicole,Thank you for taking the time to rate your stay at Comfort Suites Rolla Missouri. We sincerely apologize if your experience did not meet your expectations. We always strive to deliver the highest level of service and comfort to our guests, and we regret that we fell short during your visit.We would greatly appreciate the opportunity to understand your concerns better. Your feedback is invaluable in helping us to continually improve and provide the best possible experience for our guests. If you're open to discussing your stay further, please don't hesitate to reach out to us directly. We hope to have the chance to welcome you back in the future and deliver an experience more reflective of our usual high standards. Warm Regards,Guest Relation ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 15 Nov 2024
It isn't worth the price. The place feels old and outdated. The halls and rooms had a musty smell, and the pillows were worn out. I wouldn't recommend it. However, the staff at breakfast were fantastic—very helpful and worked hard to keep everything stocked.
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Whitney,Thank you for taking the time to share your experience with us. We value your feedback as it helps us identify the areas we can improve the guest experience. We are sorry to hear that you found our hotel to be outdated and felt a musty smell in the halls and rooms. We are committed to providing a comfortable and inviting atmosphere and we apologize that we fell short of your expectations.On a positive note, we're delighted to hear that our breakfast staff made a positive impression on you. Our team works diligently to provide excellent service and we're glad this shone through. Please know your comments regarding the condition of our property have been shared with our management for further evaluation. We hope to have another opportunity to welcome you back and show you our commitment to outstanding hospitality.Warm Regards,Guest Relation ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Dear Scott,We are thrilled to see your rating and sincerely thank you for taking the time to rate your stay at Comfort Suites Rolla Missouri. Even though you didn't leave a written review, your 5-star rating speaks volumes, and we are truly appreciative. Your support and feedback inspire our staff to strive for even higher standards of service. We look forward to welcoming you back on your next visit to Rolla.Warm Regards,General ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 4 Nov 2024
Beds are super comfortable, room is ridiculously quiet and spacious and always clean
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your wonderful experience at Comfort Suites Rolla Missouri. We are thrilled to hear that you enjoyed our comfortable beds, quiet and spacious rooms. Your positive comments are truly appreciated and serve as great motivation for our team to continue delivering the highest level of service. We look forward to welcoming you back to our hotel in the near future.Warm Regards,General ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
Dear Matthew,Thank you for taking the time to rate your stay at Comfort Suites Rolla Missouri. We are truly delighted to see your five-star rating! Even though you didn't leave a detailed review, your rating speaks volumes about your experience. We hope you enjoyed every aspect of our hotel, from our well-kept rooms to our friendly staff. We would love to welcome you back in the near future for another outstanding stay. Warm Regards,General ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 21 Oct 2024
Great people
Comment from Hotel Management
22 Oct 2024 by GM, Hotel Management
Dear Mike,Thank you so much for your stellar 5-star review of our hotel, Comfort Suites Rolla Missouri. We are absolutely thrilled to hear that our staff made such a positive impression on you. Your kind words serve as a wonderful encouragement to our dedicated team. We can't wait to welcome you back on your next visit to Rolla, Missouri. Warm Regards,General ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 8 Oct 2024
The hotel was basic but clean. The chair in our room was very tattered and needs replacing. The bed was too soft for me. Breakfast was good. It is right on the freeway, so I was concerned about noise, but we got a room at the back and it was very quiet.
Comment from Hotel Management
9 Oct 2024 by GM, Hotel Management
Dear Tammy,Thank you for taking the time to leave your feedback and choosing to stay at Comfort Suites Rolla Missouri. We are pleased to hear you found our hotel clean and enjoyed our breakfast offerings. We also appreciate your comments about the quietness of your room despite our proximity to the freeway.We sincerely apologize for any discomfort you experienced with the chair and bed in your room. Rest assured, we take your feedback seriously and will communicate your concerns to our team for necessary improvements. We aim to provide all our guests with a comfortable and enjoyable stay and your input helps us do just that. Warm Regards,General ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 28 Sep 2024
Great breakfast!
Comment from Hotel Management
29 Sep 2024 by GM, Hotel Management
Dear Carissa,We are thrilled to read your positive feedback about our breakfast service at Comfort Suites Rolla Missouri. We're glad to know that our breakfast offerings made a great start to your day and lived up to your expectations. Our culinary team takes pride in curating a diverse and delicious breakfast spread for our valued guests and your kind words are a wonderful acknowledgment of their efforts.Your satisfaction is our highest reward and we're delighted that your stay with us was enjoyable. We look forward to welcoming you back the next time your travels bring you to Rolla, and we promise to deliver the same level of comfort and satisfaction. Thank you again for choosing Comfort Suites Rolla Missouri and for taking the time to share your experience.Warm Regards,General ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 22 Sep 2024
Clean and convenient
Comment from Hotel Management
23 Sep 2024 by GM, Hotel Management
Dear Julia,Thank you for taking the time to share your wonderful experience at Comfort Suites Rolla Missouri. We are delighted to know that you found our hotel clean and conveniently located. Our team works hard to ensure our guests have a comfortable and hassle-free stay, and your feedback serves as an encouragement to all of us.We continuously strive to meet your needs and expectations; hence, your satisfaction is very important to us. Should you visit Rolla again, we would be thrilled to welcome you back to our hotel. Once again, thank you for your kind words and we look forward to seeing you on your next trip.Warm Regards,General ManagerComfort Suites Rolla Missouri
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by GM, Hotel Management
Dear Chad,Thank you for taking the time to share your experience at Comfort Suites Rolla Missouri. We appreciate your feedback as it helps us understand where we are excelling and areas where we could improve. We're glad you chose to stay with us and we aim to provide a seamless and enjoyable experience for all our guests.We noticed you rated us with a 3-star review, and while we're pleased you had a satisfactory stay, we're committed to ensuring our guests have an exceptional experience. We would greatly appreciate any specific feedback you may have about your stay. Your insights will be invaluable in helping us enhance our services and facilities. We hope to welcome you back soon and provide an experience that not only meets but exceeds your expectations.Warm Regards,General ManagerComfort Suites Rolla Missouri
