Ratings based on 344 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
The restaurant for Christmas Eve, Grill On 23, had terrible service. One server was rude and intentionally refused to take our order. After waiting for 30 minutes, despite the restaurant being half empty, she finally started taking our order but deliberately skipped one of us, even if he ordered, leaving them without dinner.
Comment from Hotel Management
26 Dec 2024 by GIR, Hotel Management
Dear Ana, We thank you for joining us and for leaving your review though we are disheartened to learn of the details shared and we apologize for this isolated moment of inconsistency. While we understand this does not change your experience, we will be looking into this further to ensure the situation is not repeated and we thank you again for bringing this to our attention. We hope we can one day restore your confidence, and we look forward to ensuring your next visit is magically enjoyed. Until then.All the best,Joe EusticeGeneral Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
24 Dec 2024 by GIR, Hotel Management
Dear Mark,The turquoise Exuma waters are a perfect treat this time of year and we are thrilled to know that you so enjoyed your recent Grand Isle visit. We thank you for taking the time to pass along your review and we hope the treasured experience soon inspires another.Warm regards,Joe Eustice General Manager
by A verified traveler
Posted 20 Dec 2024
We stayed in a 2 bedroom unit and it was pleasant. We never figured out how to use the vent on the stove and the shower in the master bathroom broke and wouldn’t go off on the second to last day. We reported this to maintenance but they were unable to fix it. So; cold showers for us! There did not seem to be a whole lot to do or see at the property and we were not counseled on activities or excursions. We spoke to Freeman (the fitness instructor) who told us about a tour company and we booked a tour the second to last day (it was very windy and rainy so this was the first opportunity we had to do something like this). We enjoyed the tour very much. We found the staff at the resort pleasant but not over friendly. The beach in front of the resort was not cleaned up (debris) until someone in our party complained. I would not return.
Comment from Hotel Management
24 Dec 2024 by GIR, Hotel Management
Dear Karen,Greetings from Exuma and thank you for joining us during your recent island retreat. As a leadership team we place great value in the feedback shared by our guests as it provides us with the chance to better understand what guests most enjoy and where there may be opportunity to further enhance the experience. We wish to extend our sincerest of apologies for the missed service requests and we appreciate you bringing this to our attention so that we can ensure proper efforts are put in place to resolve this from happening again. We understand that does not change your experience though we hope you find some comfort in knowing that action will be taken, thanks to your review. Your added comments regarding beach debris have been heard and while our team works nearly round the clock to maintain the space, there are isolated moments due to storms, tides, and other variables, in which our efforts may appear delayed. We again extend our regrets and we hope the sand and water was thoroughly enjoyed as soon as we tended to the space. On behalf of all of us, we thank you once more and we hope you’ll one day reconsider and provide us the chance to win your heart with a seamless Exuma retreat. Warm regards,Joe Eustice General Manager
by A verified traveler from Ridgefield
Posted 23 Nov 2024
Beautiful island, the staff was quite friendly.
Comment from Hotel Management
25 Nov 2024 by GIR, Hotel Management
Dear Chad,You are so kind to leave a review, and we thank you for taking a moment to spread the word about your thoroughly enjoyed Grand Isle visit. It was a joy to serve as your host in Exuma and we trust ours is a resort you’ll plan to return to year after year. Until next time.Warm regards,Joe EusticeGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Beautiful beach!
Comment from Hotel Management
15 Nov 2024 by GIR, Hotel Management
Greetings Beth,It was a pleasure to welcome you to Grand Isle Resort and we are thrilled to learn that our white sandy beaches provided the perfect environment to reset the body and the soul. We would be delighted to one day welcome you again and we trust you are looking forward to your return.Warm regards,Joe EusticeGeneral ManagerGrand Isle Resort
by A verified traveler
Posted 20 Oct 2024
The house is beautiful, with a large living area and a nice view. The kitchen has everything you need for cooking, modern appliances, water fountain…etc. We enjoyed canoeing around (there are 12 canoes accessible right down the house), nice swimming pool and well designed external showers. The bedrooms are confortable. There’s enough space to park several cars in front of the house.
Adding to the perfectly designed house, John is a very nice host, very responsive to our needs and sharing useful tips. It’s a 5 stars rental !
Comment from Hotel Management
21 Oct 2024 by GIR, Hotel Management
Dear Gwladys,On behalf of John and your many Grand Isle friends, it was a joy to welcome you for your beachside retreat and we thank you for taking the time to let others know what they can expect when planning their own tropical retreats. We applaud you for taking advantage of the many activities offered throughout the resort and we appreciate you letting us know that your accommodations felt just like home.Once more, the pleasure was fully ours and we hope to welcome you time and again for many years to come.Kind regards,Joe EusticeGeneral Manager
by A verified traveler from rockwall
Posted 31 Aug 2024
My wife and I vacationed at Grand Isle Resort
and Residences in August of 2024. The
one-bedroom villa was nicely appointed and
was roomy. The full kitchen included all the the
utensils and tools needed to cook meals. There
were large windows in the living room and
bedrooms that allowed plentiful natural light.
The bedroom was large and the bed was really
comfortable. The bathroom was large as well
with a large jetted tub, double vanity and a tile
and glass shower. There was ample closet
space and a washer and dryer. The on-site
restaurant (Palapa) had good food and the
service was good as wel. The beach was really
nice with white sand and turquoise/blue water.
We enjoyed our 5 night stay and would return if
we were to visit Exuma again.
Comment from Hotel Management
3 Sep 2024 by GIR, Hotel Management
Dear Rodney,You’ve painted quite a picture of the enchanting experiences we are known to provide, and we are thrilled to learn that your Grand Isle visit was so wonderfully enjoyed. It was a pleasure to welcome both you and your wife and we are thrilled to find that our residential style accommodations served as the perfect respite after a full day of enjoying the turquoise beaches as well as the endless activities and culinary experiences that await throughout the greater resort grounds. Reading that you would join us again is the greatest compliment of all and we invite you to be in touch if we can assist in planning your Exuma return. Until then.All the best,Joe EusticeGeneral Manager
by A verified traveler from Arlington
Posted 23 Aug 2024
Truly blown away by how fantastic this place is for couples and families. All villas, not hotel. Excellent finishes on the villas: marble, wood, high end all the way. The two pools are both great, either for families or singles. The beach is white sand and the water turquoise. We ate at 23 North and Palapa. Great service, well done and ample food. This really is five star and I am a tough grader.
Comment from Hotel Management
24 Aug 2024 by Joe, Hotel Management
Dear Craig,Greetings from the sandy shore and crystal clear waters of the Bahamas and thank you for taking the time to share how impressed you were with our accomodations. We are thrilled that your visit was absolute perfection and that we earned such a prized place in your heart. Your review is appreciated and we look forward to welcoming you again soon.All the best,Joe EusticeGeneral Manager
by A verified traveler
Posted 14 Aug 2024
The property was great…stunning views…great pools…staff was amazing-friendly, professional, helpful.
Comment from Hotel Management
15 Aug 2024 by GIR, Hotel Management
Dear Frank,Creating treasured memoires is always the goal for our Grand Isle team and we are thrilled to learn that your Exuma visit left such a lasting impression. From colorful sunsets to a warm welcome and endless amenities such as our pools and restaurants, we are elated that you so enjoyed the resort. Welcoming you again would be a treat for us all and we invite you to hurry back just as soon as you can.All the best,Joe EusticeGeneral Manager
by A verified traveler
Posted 12 Aug 2024
Although we encountered an issue during check in, Ceyon, who is one of the front desk staff was extremely courteous and did his best to assist us. The acting front desk manager, Alicia, was not helpful and made us feel as though we weren’t justified with our issues or that whatever she offered was enough to pacify the issue with the hotel room that we encountered. We ended up seeing the property manager, Mr. Joe, who was very apologetic and saw to it that we enjoyed our stay.
Comment from Hotel Management
13 Aug 2024 by GIR, Hotel Management
Dear Shakeva,Greetings from your many Grand Isle friends and thank you for sharing your review. We appreciate you bringing your concerns to our attention while with us and I’m pleased to find that our conversations and efforts quickly resolved any initial concerns so that the balance of your stay could be fully enjoyed. It was my pleasure to assist and on behalf of our greater team, we look forward to welcoming you time and again for many years to come.Warm regards,Joe EusticeGeneral Manager
