Ratings based on 982 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great stay as always
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Mostly good hotel, near the airport, but nothing really near and convenient on foot for food, etc. Public facilities are clean and in good condition, but room decor was tired with old and ill fitting carpet. Bed was big and comfortable. Excellent breakfast.
Comment from Hotel Management
11 Nov 2024 by Fatima Perez
Front Office Supervisor, Hotel Management
Dear Mr Steven,Thank you for sharing your experience with us.We are delighted that you enjoyed our public facilities and the comfort of our king-sized beds. Our breakfast selection is something we are particularly proud of, offering a variety of choices to ensure a great start to the day.However, we regret to hear that the decor in your room did not meet your expectations. Rest assured, your comments have been noted and are taken seriously as we continuously aim to improve our guest experience.We hope we will have the opportunity to see you again in the future.Best regardsFatima PerezFront Office Supervisor
by A verified traveler
Posted 7 Nov 2024
Good experience !
Comment from Hotel Management
8 Nov 2024 by Coralyne
Front desk supervisor, Hotel Management
Dear Jessica,Thank you for sharing your experience with us.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back. Best wishes,CoralyneFront desk supervisor
by A verified traveler from Salem
Posted 4 Nov 2024
The staff was amazing. The room was great with a comfortable bed. Very nice restaurant and bar area. Hallways leading to rooms were a little dates but everything else was great.
Comment from Hotel Management
7 Nov 2024 by Coralyne
Front desk supervisor, Hotel Management
Dear Beth,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that your stay with us was a delightful one.We are overjoyed that you found our staff to be exceptional and that our rooms provided you with the comfort you needed for a restful night's sleep. It is also gratifying to know you had a positive dining experience in our restaurant beneath the stunning glass-roofed atrium and that our bar area met your expectations for a sophisticated and relaxed atmosphere.However, we regret to hear your observations regarding the hallways. We appreciate your feedback, which is invaluable in helping us to maintain and improve our standards where possible.We all hope that we may have the pleasure of welcoming you back in the future.Best wishes,CoralyneFront desk supervisor
by A verified traveler
Posted 2 Nov 2024
Overall it was a good place to stay and served its purpose for one night before our flight. The only issue we had was our toilet struggled to flush. We had to press the button multiple times every time to flush it.
Comment from Hotel Management
3 Nov 2024 by Eric FRICHITTAVONG
Front office supervisor, Hotel Management
Dear Madam Savannah,Thank you for the time taken to share your experience of staying with us.We are pleased to know that you enjoyed your time with us, however, we are sorry to hear of the issue with your toilet. Rest assured we have noted your feedback and will address this with our team as we continue to improve our services.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler from Fairfield
Posted 27 Oct 2024
Food was not cooked well
Delayed burnt bread to the sandwich
Over all rushed poor quality food
Comment from Hotel Management
9 Nov 2024 by Fatima Perez
Front Office Supervisor, Hotel Management
Dear Mr Gifford, Thank you for sharing your experience with us.It is great to know that you had a pleasant stay and that our spacious rooms met your expectations.However, we're sorry that our food wasn't to your satisfaction; rest assured, that your comments have been noted and transmitted to our chef.We hope we will have the opportunity to see you again in the future. Best regards,Fatima PerezFront Office Supervisor
by A verified traveler
Posted 20 Oct 2024
Lovely
Comment from Hotel Management
20 Oct 2024 by Eric FRICHITTAVONG
Front office supervisor, Hotel Management
Dear Ayzia,Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler
Posted 19 Oct 2024
Nice Property
Comment from Hotel Management
20 Oct 2024 by Eric FRICHITTAVONG
Front office supervisor, Hotel Management
Dear Mr. Joel,Thank you very much for this kind review.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our iconic glass-roofed atrium, which floods our spaces with beautiful natural light and creates a unique atmosphere unlike any other hotel.We look forward to seeing you again soon.Best regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler
Posted 17 Oct 2024
Excellent
Comment from Hotel Management
17 Oct 2024 by Coralyne
Front desk supervisor, Hotel Management
Dear Madinat,Thank you for taking the time to leave a review of your recent stay.Our team sincerely appreciates your kind words, the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.The entire team really hope we can welcome you back on a future occasion.Kindest regards,Coralyne Front desk supervisor
