Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Excelent room cleaning. Firendly staff, pool was great also.
Comment from Hotel Management
17 Sep 2024 by Amy - General Manager , Hotel Management
Thank you so much for your kind review! I'm thrilled to hear that you enjoyed your stay with us. It's wonderful to know that our housekeeping team, friendly staff, and pool area made your visit memorable. We strive to provide a welcoming and comfortable environment for all our guests, and your feedback reassures us that we're on the right track.We hope to welcome you back soon for another excellent stay!
by A verified traveler from Harmony
Posted 15 Sep 2024
Close to everything.
Comment from Hotel Management
17 Sep 2024 by Amy - General Manager , Hotel Management
Thank you for the review, Richard! We hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Amy - General Manager , Hotel Management
Thank you for the review, Donald! We hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Amy - General Manager , Hotel Management
Thank you for the wonderful review, Sierra! We hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 31 Aug 2024
It was clean and breakfast choices were excellent
by A verified traveler
Posted 29 Aug 2024
It was quiet ok only needed an updated furnitures
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Amy Gulland - General Manager , Hotel Management
Thank you for taking the time to rate your stay with us. I’m sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, even when no comments are left, as it helps us identify areas where we can improve.If you have any specific concerns or suggestions, I would greatly appreciate it if you could share them with me. We’re committed to providing the best possible experience for our guests and would love the opportunity to address any issues.Thank you for staying with us, and we hope to have the chance to make your next stay more enjoyable.
by A verified traveler
Posted 28 Aug 2024
Good location for my needs. Breakfast was the usual Holiday Inn Express so-so offering
by A verified traveler
Posted 27 Aug 2024
The phone in our room didn’t work, there was no toilet paper in our room. The carpet was damp and it smelt very bad, there was mold in the corner of the bathtub and on the ceiling.
Comment from Hotel Management
28 Aug 2024 by Amy Gulland - General Manager , Hotel Management
hank you for sharing your feedback with us. I’m truly sorry to hear about the issues you encountered during your stay, from the phone and lack of toilet paper to the condition of the carpet and bathroom.We strive to provide a comfortable and clean environment for all our guests, and it’s disheartening to learn that we fell short during your visit. I wish we had known about these concerns while you were still here so that we could have promptly addressed them and made your stay more enjoyable.Please know that we have taken your comments seriously and will be addressing each of these issues with our team to ensure they are resolved. We hope to have the opportunity to welcome you back in the future to provide the experience you deserve.
by A verified traveler
Posted 23 Aug 2024
Got in late, easy check in and quiet
Comment from Hotel Management
23 Aug 2024 by Amy Gulland - General Manager , Hotel Management
Thank you for your review! I’m glad to hear that your late check-in was easy and that you enjoyed a quiet stay with us. We hope to welcome you back the next time you’re in town!
