Ratings based on 315 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
A good stay, only a short drive to Luxembourg City.
Comment from Hotel Management
2 Oct 2024 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Brittany,Thank you for taking the time to share your experience with us.We are delighted that you had a good stay at ibis Luxembourg Sud. It's wonderful to hear that you appreciated our convenient location, just a short drive from Luxembourg City. Our hotel is indeed situated only 8 kilometres from the city centre, making it an ideal base for exploring the area. We strive to provide comfortable accommodations and excellent service, so we're pleased that you found your stay satisfactory.Our modern rooms, equipped with the Sweet Bed by Ibis, are designed to ensure a restful night's sleep for our guests. We hope you were able to take advantage of our other amenities, such as the free Wi-Fi available throughout the hotel and our 24/7 bar offering light meals and snacks.We would be thrilled to welcome you back on your next visit to Luxembourg.Best regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 23 Aug 2024
It was okay stay
Comment from Hotel Management
25 Aug 2024 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us.We are glad that you had a pleasant stay with us, however, we wish that everything had met your expectations. Our team works hard to ensure that every guest has a fully satisfying experience, and we are always open to suggestions for improvement.We hope you will give us another opportunity to provide you with a more satisfying stay in the future.Best regards,Serge Rouelle, Hotel Manager
by A verified traveler
Road trip
Posted 15 Aug 2024 on HotelsHandy stopover on way to Luxemburg
Comment from Hotel Management
19 Aug 2024 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Andrew,Please accept our sincere thanks for this kind review.We are delighted that you appreciated the hotel condition, our team's service, and the overall room comfort offered at ibis Luxembourg Sud. Our team strives to provide a comfortable and convenient experience for all our guests and we are happy to know that our facilities and location were handy for your road trip.We would love to welcome you back on a future occasion.Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler
Adequate overnight stay, help yourself breakfast.
Posted 9 Jun 2024 on HotelsWe have stayed at this hotel for over night on a long journey. It is not the same as it was, There used to be an evening meal service aviilable, but not no longer, just for coach parties.
As usual I booked a no smoking room, but last night having already pre-registered on line, give the room key and told the room was no smoking. A notice was left on the bed indicating so, BUT smoking had been prevalent inthe room for sometime. We open the window and turned the fan on to max. By the time of our return from dinner elsewhere, the smell was not so prevalent. I suspect that the room and possibly others had been classified As No Smoking without any attention to the decor which still resting smoke odour.
We would probably use the hotel if making the same family visit journey again, - but then perhaps not!
Comment from Hotel Management
12 Jun 2024 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Roy,Thank you for this review of your recent stay.It is rewarding to hear that you found our breakfast to your liking and appreciated the cleanliness and comfort of our rooms, as well as the condition of our hotel.We regret to hear about your experience with the non-smoking room and apologize for any inconvenience caused. Please be assured that we take such concerns seriously and are looking into this matter. While evening meals are now exclusively for coach parties, we hope the nearby dining options provided variety to your stay. Our team strives to maintain a high level of service, and your insights are invaluable in our ongoing efforts to enhance our guest experience. We are pleased that, despite the inconveniences, you would consider staying with us again for your family visits.We hope to have the pleasure of welcoming you back to ibis Luxembourg Sud in the future.Warm regards,Serge Rouelle, Hotel Manager
by A verified traveler
Could have been better!
Posted 19 May 2024 on HotelsThe male receptionist was in the office talking on the phone visible to us us to him but gave no acknowledgement. When eventually he came to the desk he stayed speaking on the phone. He was far from courteous and gave no information about how to proceed to our using the lift. Really, really could have done better as a receptionist. Otherwise mych of the hotel was as we have come to used to from numerous overnight stays at this IBIS. No evening restaurant or bar service last night either.
Comment from Hotel Management
23 May 2024 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Roy,Thank you for your feedback.We regret to hear that your interaction with our reception staff did not meet your expectations. Rest assured, our team is committed to providing exceptional service and your experience is certainly not reflective of our high standards. Regarding the restaurant service, we apologize for any inconvenience caused. Our restaurant typically offers a delightful international cuisine from Monday to Thursday, and we also have prepared dishes available at the ibis budget 24/7. We hope you had an opportunity to enjoy these options during your stay.We appreciate your recognition of the familiar quality that ibis hotels strive to offer. It is our hope that every guest feels comfortable and well-cared for throughout their stay.We hope to have the opportunity to restore your confidence in our hotel during your next visit.Warm regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
21 Nov 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Cher hôte,Merci pour ce retour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un meilleur séjour.Bien à vous,Serge Rouelle, Hotel Manager
by A verified traveler
Location Blues
Posted 4 Nov 2023 on HotelsThe location was terrible. on a freeway far from the city. 80 euros to get to city.
Bath room on raised platform very trip hazzard.
Lighting poor. Good place for luggage.
Large window that oopened.
Breakfast 16 euros and very marginal.
Comment from Hotel Management
5 Nov 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Linda,Thank you for taking the time to share your feedback with us.We appreciate your kind words about your room's cleanliness, hotel condition, and service. We strive to provide a comfortable stay for our guests, and we're glad that you found our rooms clean and well-maintained.We understand your concerns about the location and the distance from the city centre. Our hotel is indeed located 8 kilometres away from Luxembourg City centre, which allows for a more peaceful environment. We apologize for any inconvenience this may have caused you. Regarding the transportation cost, there are public transport options available nearby, such as the train station and bus station, which can be more cost-effective. We're sorry to hear about the issues you encountered with the bathroom and lighting. Your feedback is valuable, and we will consider it for future improvements. As for the breakfast, we offer an Express breakfast option at 4.50, which includes coffee and a croissant, as an alternative to the buffet breakfast.We hope to have the opportunity to welcome you back in the future for a more satisfying stay. Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 25 Sep 2023
No public transportation.
Comment from Hotel Management
3 Oct 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Boris,Thank you for taking the time to share your experience with us.We are glad to hear that you found our hotel in good condition and appreciated the cleanliness of your room, as well as the provided amenities. Our team works hard to maintain a high standard of service and comfort for our guests.We apologize for any inconvenience caused by the lack of public transportation. Our hotel is located 1 km from Bettembourg Gare train station and Livange bus station, which may not be as close as some guests would prefer. However, we are conveniently situated near the A3 highway and offer free public parking for those traveling by car. We hope this information is helpful for your future visits.We look forward to welcoming you back to our hotel in the future. Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 27 Aug 2023
Staff was not there waiting for a while at reception then someone came out he was unprofessional
Comment from Hotel Management
29 Aug 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Saban,Thank you for taking the time to share your experience with us.We are glad to hear that you found our room cleanliness and amenities satisfactory. Our team works hard to maintain a high standard of cleanliness and provide all the necessary amenities for a comfortable stay.However, we apologize for the inconvenience you faced at the reception. Our front desk team is available 24 hours a day, and we strive to provide prompt and professional service. We will address your concerns with our team to ensure that such situations do not occur in the future. We appreciate your feedback as it helps us improve our services.We hope to have the opportunity to welcome you back for a better experience. Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 10 Aug 2023 on Hotels
Gross hotel.
Comment from Hotel Management
14 Aug 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Estimado Jason,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel.Fue un placer recibirle, sin embargo, lamentamos saber que no cumplimos con sus expectativas en cuanto a la limpieza de la habitación y la comodidad. Agradecemos sus comentarios y nos esforzamos por mejorar continuamente nuestros servicios. Nuestro equipo de limpieza trabaja todos los días para mantener nuestras habitaciones en buen estado y nos disculpamos si no fue el caso durante su estancia. En cuanto a la condición del hotel, estamos planeando una renovación en el futuro cercano para mejorar nuestras instalaciones y brindar una experiencia aún mejor a nuestros huéspedes. Nos complace saber que nuestro servicio al cliente fue satisfactorio y que nuestro personal pudo asistirlo durante su estancia. Nuestro equipo habla varios idiomas, incluidos francés, alemán e inglés, para brindar la mejor atención posible a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia más satisfactoria. Atentamente,Serge Rouelle, Hotel Manager
