Ratings based on 802 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from spring hope
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Teresa,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Pool needs to be cleaned badly.
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Stephanie, We appreciate your feedback regarding the pool cleanliness. Our team will look into this matter to ensure a more enjoyable experience for our future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Ray, We're glad to hear you chose to stay with us. We hope to welcome you back soon.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Manager, Hotel Management
Hello RILEY A,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your visit. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 2 Aug 2024
Nothing
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello Kevin,We appreciate you taking the time to provide feedback. If there are specific concerns you would like to address, please reach out to our management team directly. Thank you for staying with us.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Manager, Hotel Management
Hello Phil,We are thrilled to hear you had a great stay with us! We hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Hello JESSIE, We're glad you stayed with us and hope you had a comfortable visit. If there's anything we could improve on, please feel free to reach out to us directly. We appreciate your stay and look forward to welcoming you back soon.
by A verified traveler
Choose another!
Posted 20 Jul 2024 on HotelsI will start with the positive. Staff was very friendly & helpful (though they could use a little training in solo female travel safety- like not to announce my room number out loud when handing the key card).
Otherwise.... upon arrival the room smelled like smoke, the safety lock did not close well, the toilet failed to flush the first time used (just urine- filled to the top of the bowl & never emptied), there was no plug for the bathtub (bathtub WAS nice & brand new looking though had a rough bottom). We mentioned these to the staff who sent maintenance immediately and they fixed it.
Pool was murky/green with algae. We did swim a bit since it had a strong chlorine smell and a pool was #1 reason we chose it. Pool towels you get at front desk were smaller than bath towels in the room!
Microwave in breakfast area was rusted inside and VERY dirty. (see photo)
The room next to ours was also missing a window so anyone could access by crawling through (#112) and we heard noises in that room at night. Highly doubt it was paying guests in there.
I travel a LOT and this was one of the worst places I have been to in all my travels. It is NOT the fault of the staff and they are doing their best, but this place seriously needs an overhaul.
I am in another hotel tonight (still traveling) and the difference is night & day!! Same price- different state & city.
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Hello Crystal, We appreciate your feedback and are glad you found our staff friendly. It's unfortunate you encountered issues during your stay, but we are pleased our maintenance team promptly addressed them. Your concerns have been duly noted for our improvement. Thank you for bringing them to our attention, and we hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Manager, Hotel Management
Hello John,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues. We strive to provide exceptional service to all our guests.
by A verified traveler
Posted 7 Jul 2024
It was a great stay the pool was open from 9 am-9pm
Comment from Hotel Management
10 Jul 2024 by Manager, Hotel Management
Hello robin,We are glad to hear you enjoyed your stay and our pool hours. Your feedback is valuable to us. Please contact our management team for any further assistance.
