Ratings based on 987 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
People were noisy outside in courtyard all night. Smoking in rooms was happening and seeping into my room. Checked out after first night of 2 night stay. Requesting a refund.
by A verified traveler
Posted 23 Nov 2024
Run down, not the best area but clean and staff is friendly
by A verified traveler
Posted 21 Nov 2024
very Very quiet and convenient with the stores and restaurants around it not a bad place to stay
Comment from Hotel Management
21 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. I am glad to read that you were pleased with the quietness of our hotel and it's convenience as there are stores and restaurants around. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
It is a good property close to some things but my room did not have a microwave. But other than that everything was fine.
Comment from Hotel Management
20 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Kenneth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. However, I sincerely apologize for the lack of amenity which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Antoine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
I never stayed at the hotel never checked in but was charged full amount
Comment from Hotel Management
9 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE.You indicated you were charged but did not stay. In regards to any discrepancies, please contact your original booking source.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Nov 2024
The best location! Loved it!
Comment from Hotel Management
17 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Jerusalen, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. I'm thrilled to read that you were pleased with the location, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn PLUS+ Washington DC - Rockville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Kendra. The staff and I at the Red Roof Inn PLUS+ Washington DC - Rockville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
