Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by manager, Hotel Management
Dear Lawrence,We are pleased to receive your generous rating for Hilton Garden Inn Rockville-Gaithersburg. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Everything was great except for when I caught Expedia in a lie. When I booked my room they said they only had one or two rooms left. Well I’m here and half of the hotel is empty. Plus Expedia over charged me for one night $400 to stay at a Hilton garden inn. Expedia needs to make this right and make me one heck of a compensation or I’m going to delete my account and book through one of your competitors. Look at my travel history with Expedia. Do you want to lose me as a customer?
Comment from Hotel Management
14 Nov 2024 by manager, Hotel Management
Dear Gary,Thank you for sharing your experience with us! We are thrilled to know your stay met your expectations, and we are glad you enjoyed our accommodations. However, we understand your concerns regarding the booking situation with Expedia. We encourage you to reach out to their customer service team to resolve this issue as they are better equipped to assist you with the resolution. We appreciate your business, and hope to welcome you back soon for another great stay!Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Manager, Hotel Management
Dear Clifford, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Garden Inn Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travels.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Dear Nikolla, We appreciate you choosing our hotel for your visit to the area. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Clean, well run
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Dear Richard, Your kind remarks about our well-run and well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just that. We hope you choose Hilton Garden Inn Rockville-Gaithersburg any time your travels bring you back this way.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 31 Oct 2024
As always with a Hilton stay, a relaxed, clean and friendly place to stay when away from home
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Dear Tonya, Thank you for the generous review. We enjoy hearing from our guests, and we are pleased our commitment to spotless accommodations met your expectations. It’s guests like you who make our work so rewarding. We are so grateful for you mentioning that Hilton Garden Inn Rockville-Gaithersburg truly encompass the warmth and comfort of genuine Hilton hospitality. It was a pleasure hosting you, and we look forward to your next visit.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 18 Oct 2024
I requested a quiet room, and they put me in one facing the noisy HVAC outside and right next to the ice maker. No towels and no soap. Room wasn't clean. I tried twice to address the issues and staff did nothing to resolve it and didn't seem to care. When I asked to talk to a manager I was told no manager available.
Comment from Hotel Management
18 Oct 2024 by Manager, Hotel Management
Dear Samantha, We extend our sincerest apologies for the issues you encountered with our housekeeping service and inattentive staff. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is invaluable as we are committed to providing the best experience for our guests. We will address these issues appropriately, as our team is dedicated to ensuring that every room is immaculately prepared and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 14 Oct 2024
Great location, very clean, good breakfast and bar. Close to shopping and lots of great restaurants. Easy self-parking on site.
Comment from Hotel Management
15 Oct 2024 by manager, Hotel Management
Dear Rachael,We are thrilled you enjoyed our prime location and found our cleanliness up to your standards. Our team takes great pride in providing a delicious breakfast and a welcoming bar atmosphere, and we are glad you appreciated their efforts. We are pleased our proximity to shopping, excellent restaurants, and convenient self-parking added to your stay. We appreciate your fantastic review and look forward to another opportunity to welcome you back soon at Hilton Garden Inn Rockville-Gaithersburg.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Dear Joanna, Thank you for choosing Hilton Garden Inn Rockville-Gaithersburg. We were pleased that we exceeded your expectations during your visit to Rockville-Gaithersburg. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Anya ForesGeneral Manager
by A verified traveler
Posted 6 Oct 2024
Hotel is very tidy and staff were amazing! Katie at the bar was great!
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Dear Zakiyah, Thank you so much for your kind words about Hilton Garden Inn Rockville-Gaithersburg! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your comments regarding the service Katie extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. Positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Anya ForesGeneral Manager
