Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
The rug was gross and mildew build up in the shower / tub corners. I won't stay here again
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Yustina, The conditions you described are not indicative of our standards, and we apologize that we did not adequately prepare your room for your arrival. We have discussed this with our housekeeping manager, and steps are being taken to ensure this is not repeated. We are grateful for your patience, and we hope you will come back for the flawless experience you deserve. Thank you again, and we wish you all the best with your travels.Adam Ahmed,General Manager
by A verified traveler from Miami
Posted 28 Nov 2024
Beautiful room, wonderful service. Parking isn’t ideal (a bit pricey with garage parking), but still a wonderful hotel overall.
Comment from Hotel Management
28 Nov 2024 by Adam Ahmed General Manager, Hotel Management
Dear Shawn, We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. However, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. On behalf of our team at Cambria Hotel Rockville, thank you for the excellent rating. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Adam AhmedGeneral Manager
by A verified traveler
Posted 23 Nov 2024
We had a severe storm where I live, and I couldn't get to Rockville, Maryland. I requested a refund and called the hotel and they told me since I booked through Expedia they couldn't off er me a refund. I called Expedia and the computer said no refund and wanted me to accept a code to confirm. So I never was able to talk to anyone and that is how it was left. Very dissapouinted.
Comment from Hotel Management
24 Nov 2024 by Adam Ahmed General Manager, Hotel Management
Dear David, We genuinely regret hearing about the circumstances that led to your cancellation. We understand that unexpected situations can be frustrating, and we are truly sorry for any inconvenience you have experienced. However, if your reservation was made through a third-party prepaid booking site, please direct any financial inquiries or billing concerns to them. They will be better equipped to assist you with the resolution. Should you need any further assistance, please do not hesitate to reach out to them directly. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to serve you better whenever your travels bring you back this way. Thank you once again for your feedback and for choosing us.Adam AhmedGeneral Manager
by A verified traveler
Posted 22 Nov 2024
They should keep the lobby bar open. It’s ridiculous to close it bc a team for a tournament had a block of rooms.
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Jennifer, We are pleased to know that your overall stay with us was pleasant. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We appreciate your feedback as we strive to improve our guest experience. Thank you again for your nice rating, and we look forward to welcoming you back to Cambria Hotel Rockville soon.Adam Ahmed,General Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Adam Ahmed General Manager, Hotel Management
Dear Lori, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you for choosing us.Adam AhmedGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Clean and spacious
Comment from Hotel Management
18 Nov 2024 by Adam Ahmed General Manager, Hotel Management
Dear Kenneth, We are delighted that you loved how clean and spacious your room was. Our associates work hard each and every day, and they will appreciate your compliments. Thank you again from all of us at Cambria Hotel Rockville. We hope to see you again soon!Adam AhmedGeneral Manager
by A verified traveler
Posted 17 Nov 2024
The Cambria hotel was very clean and my room was quiet at night. Staff were polite and helpful. Check in and out was very easy. Bathroom was large and shower temperature was excellent. Wish I could have stayed longer than1 night!
Comment from Hotel Management
18 Nov 2024 by Adam Ahmed General Manager, Hotel Management
Dear Cynthia, We love to read that you rested well in our comfortable accommodations and that our staff and the services they provided exceeded your expectations. Thank you for choosing the Cambria Hotel Rockville for your visit to our city and for sharing your review. We hope you will make us your home the next time you are in this area.Adam AhmedGeneral Manager
by A verified traveler
Posted 15 Nov 2024
We arrived to find that the hotel was undergoing as major renovation, with most of the rooms on our floor uninhabitable. Hallways were filthy, with insulation and other garbage on floor. Construction materials and tools in hallways made it difficult to reach the elevators and ice machine. Loud noise from construction fan disturbed us at night as did workers. We were not notified of work in advance and would not have stayed here is we had known. Two of three Front desk people were rude and unhelpful. Will NEVER stay at a Choice Hotel property again!
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Anthony, We sincerely apologize for any inconvenience caused by the remodeling work taking place during your visit. We also regret that the renovation details were not clearly communicated. We appreciate your patience and will share your comments appropriately. Your feedback is valuable to us, and we will work closely with the appropriate individuals to ensure that all relevant information is clearly stated to prevent any future misunderstandings. We are also sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Adam Ahmed, General Manager
by A verified traveler
Posted 11 Nov 2024
Just was unaware that each day we had to pay $20.00 for parking.
Comment from Hotel Management
12 Nov 2024 by Adam Ahmed General Manager, Hotel Management
Dear William, We hope overall you had a pleasant stay with us. However, we regret that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you for sharing your experience at Cambria Hotel Rockville. We appreciate your business, and we hope to see you the next time you visit the area.Adam AhmedGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Hotel room was nice, pool and hot tub was nice, they were doing some remodeling but it was quiet. I would come back. Very nice hotel.
Comment from Hotel Management
9 Nov 2024 by Adam Ahmed General Manager, Hotel Management
Dear Fallon, We love to read that you rested well in our comfortable accommodations, and our amenities, such as our pool and hot tub, were perfect for your needs. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. Thank you for choosing the Cambria Hotel Rockville for your visit to our city.Adam AhmedGeneral Manager
