Ratings based on 906 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
The property was under construction. No elevator. Had a view of construction equipment. Extremely limited services.
Expedia gave no forewarning that the original hotel we'd booked had split into 2. Nor did Expedia give any forewarning that we were being moved into the under construction hotel rather than what we had originally booked.
Comment from Hotel Management
11 Oct 2024 by Missy, Hotel Management
Hi William. I am sorry to you were unhappy with your stay. We appreciate your feedback and are working hard on the renovations. Please give us another try when the hotel is fully operational.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Missy, Hotel Management
Hi Kenneth. I am sorry that you were unhappy with your stay. I hope that you will come back and see us when the renovations are complete.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Missy, Hotel Management
Hi Ann. Thank you for your feedback. I hope that you will come back and see us when the renovations are complete.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Missy, Hotel Management
Hi Krista. I am sorry that you were unhappy with your stay. We appreciate your feedback as it helps us know where we need to improve.
by A verified traveler
Posted 29 Sep 2024
The staff was super friendly and I did get an upgraded room with a beautiful view of Rockland Harbor but the reading lights and outlets did not work truly not an issue since I was only there one night. The staff did an excellent T job even though they were short staffed. Will stay there again when the renovations are completed.
Comment from Hotel Management
1 Oct 2024 by Missy, Hotel Management
Thank you! We sincerely hope that you will come back and see us again when the renovations are complete.
by A verified traveler
Posted 29 Sep 2024
I booked this room for my daughter and son-in-law as a place to stay during a brief family visit. They were appalled by the condition of the hotel, from the entry to the room. The hotel room was not at all like the picture on the booking site. It was messy and even had litter on the floor, as if it had not been cleaned after the last guest. Because they felt uncomfortable, my family members left before and we were all put in an urgent situation of trying to find another place of lodging in a busy, coastal town. Not at all ideal. Please avoid making reservations at this establishment.
Comment from Hotel Management
1 Oct 2024 by Missy, Hotel Management
I am sorry for your experience. We are working hard to make things better.
by A verified traveler from Fort Wayne
Posted 27 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Missy, Hotel Management
Hi Kathy. Thank you for rating us. We appreciated having you stay with us. Come back and see us when the renovations are complete.
by A verified traveler
Posted 22 Sep 2024
Good location, everything else was bad. No one at the front desk (repeatedly), elevator not in service, “lobby” and hallways were gross. Yuck.
Comment from Hotel Management
24 Sep 2024 by Missy, Hotel Management
I am sorry that you didn't have a good experience here. We are working hard at finishing the renovations. The hallways are cleaned daily. The carpet is brand new. Our elevator was broken during construction and the new system is currently on order. Again, I am sorry you were unhappy with your stay. Thank you for your feedback as it helps us know where we need to improve.
by A verified traveler
Posted 22 Sep 2024
We didn’t stay. Entire property was under renovation
Comment from Hotel Management
24 Sep 2024 by Missy, Hotel Management
Hi Jean. I hope that you come back and see us when all the renovations are complete. We strive to give everyone the best experience possible. Thank you for your feedback, we do appreciate it.
by A verified traveler
Posted 20 Sep 2024
CAUTION Undergoing reburshment. Check your room before signing in. Our room had just been finished so it was OK but missing phone, hair drier, etc. There may be a person at the desk or not. It looks like they are setting up for a kiosk check-in which, in my experience, really sucks and you should choose another place to stay. The room seemed small with very few available outlets.
Comment from Hotel Management
21 Sep 2024 by Missy, Hotel Management
Hi David. You booked a standard 2 queen room. We actually upgraded you to a 2 queen balcony at no charge. We are not putting phones in the rooms as most people have a cell phone and don't use them. Hair Dryers are available at the desk upon request. The kiosk is not here to replace us. It will be set up to assist guests during the overnight hours. I do appreciate your feedback as it helps us improve. We will definitely take another look at the room and see if there is a way to create more space. Thank you.
