Ratings based on 17 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 4 Dec 2024
There isn't a lobby. They make you stand in the cold at check in talking through a window. Rooms are old, dank, and shabby. Shower and toilet are stained with cigarette burns. Walls are thin, and customers are loud
Comment from Hotel Management
5 Dec 2024 by GM, Hotel Management
Your feedback is greatly appreciated. Unfortunately, after COVID we prefer to process check in through the night window. We apologize for any inconvenience. Happy Holidays!
by A verified traveler
Posted 28 Nov 2024
The staff is great
Comment from Hotel Management
5 Dec 2024 by GM, Hotel Management
Thank you for taking time to review us. Happy Holidays!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Thank you for staying with us. We hope to see you again. Wishing you and the family Happy Holidays!
by A verified traveler
Posted 21 Oct 2024
I was given a room that was already occupied, then a room the toilet was broken, and then a room the door wouldn't lock.
Comment from Hotel Management
25 Oct 2024 by GM, Hotel Management
We apologize for the inconvenience you had during your stay here. This has been reported to the proper department for further training to staff.
by A verified traveler
Posted 29 Sep 2024 on Orbitz
Comment from Hotel Management
29 Sep 2024 by GM, Hotel Management
Thank you!
by A verified traveler
Posted 23 Sep 2024 on Hotels
Comment from Hotel Management
29 Sep 2024 by GM, Hotel Management
Thank you for taking time to review us. We are glad you enjoyed your stay here. We look forward to having you here again.
by A verified traveler
Posted 16 Aug 2024
That bed needs to be in the garbage I didn’t sleep all night bed is terrible it’s been garbage for a long time . And I got another night to stay there if they don’t give me another room I’m not staying and I will try taking this to court. I just stayed in Ballys at Dover downs same price but with tons of free stuff
Comment from Hotel Management
29 Sep 2024 by GM, Hotel Management
We appreciate your feedback. Under the new ownership we are gradually making updates. We are available 24 hours at the desk for any concerns our guests would have. I noticed that you were shifted to another room. We apologize for any inconvenience you had during your stay. Hope we were able to resolve the matter.
by A verified traveler
Posted 12 Aug 2024
Everything was good but TV to small
Comment from Hotel Management
29 Sep 2024 by GM, Hotel Management
We appreciate your feedback and your suggestion has been noted by the right department. Thanks.
by A verified traveler
Posted 10 Aug 2024
Sleep peace
Comment from Hotel Management
29 Sep 2024 by GM, Hotel Management
Thanks a lot for your feedback.
