Ratings based on 32 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Old bars of soap all over the shower, room was not vacuumed, dirt and burn holes on the bedding and ac unit had terrible smell. Fridge wasnt working and had a horrible smell. Beds are hard as heck. The rooms are definitely not well sound proofed at all. You can hear everything in the hallway and upstairs. Then the morning of check out they called the room at exactly 10 to see when we were leaving and when we didnt answer they came knocking. Working for another hotel this seems very unprofessional and like a dirty place to me. I would never recommend staying here.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Abby, We are sorry to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable, and we will address these concerns with our team to ensure a better experience for future guests. We appreciate you bringing this to our attention and thank you for choosing to stay with us.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Cristian,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback you have from your stay so we can improve.
by A verified traveler
Posted 29 Sep 2024
Lobby and up the steps had an awful smell.
Room was clean, check in was easy. Staff seemed friendly.
Bed and pillows... lots of room for improvement, matress was like a board , pillows well they need help . A/C needs help you would sweat til it kicked on then you would freeze.
You get what you pay for, ee just needed a place to sleep and shower so was ok.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Dulci, We appreciate your feedback regarding your recent stay with us. It's great to hear that you found the check-in process smooth and the staff friendly. We'll make sure to share your comments about the room and amenities with our team for review. Our priority is to provide a comfortable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 26 Sep 2024
I personally would not come back. It was not a good experiece
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello Christopher, We're sorry to hear that you did not have a positive experience during your stay. Your feedback is valuable to us as we strive to improve our services for all our guests. We appreciate you bringing this to our attention and hope you will consider giving us another chance in the future.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello Jenna, We regret to hear that your stay did not meet your expectations. Please feel free to reach out to us with any specific feedback you would like to share. Your satisfaction is our top priority!
by A verified traveler
Posted 5 Sep 2024
This is a good place to stay for a night.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello John,We are pleased to hear that you found our hotel suitable for your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future.
by A verified traveler
Posted 31 Aug 2024
All rooms are suppose to be non smoking yet at check in the whole lobby and up the steps to our room was strong odor of marijuana. Room was not cleaned took pictures and video of the light switch filthy to bathroom having last person hair in tub and rings of soap on ledge and missing electric cover in the bed area. If the room is going to be available for reservations then it needs to be cleaned as Covid is real and this rooms filth and the hotel it self shows lack of care and more so that the hotel management has not taken heed of the basic CDC guidelines. Then as we had left have my bank account be debt twice for one night. If there were other hotel available we would have changed hotels. Due to the Hard Rock Casino grand opening all hotels were full or the price for a room was way out of our budget $160 for a night. Watched 2 drug deals happen in the parking lot. People in and out all night loud and slamming doors not to mention the cars in parking lot engines being revved up at 2am.
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Dawn,We value all guest feedback and apologize for any inconvenience you experienced during your stay. Our team is dedicated to upholding high cleanliness standards, and we'll address your concerns with our housekeeping department. Please rest assured that we take the well-being of our guests seriously and continue to follow established health guidelines. Kindly reach out to management regarding any billing discrepancies. Your feedback will help us improve our services for future guests.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Hello Lydia, We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly to discuss any areas of improvement. We hope to welcome you back for a better stay in the future.
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Dina, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. Should you have any concerns or suggestions, please feel free to contact us directly so we can address them promptly. We value your input and aim to continuously improve our guests' satisfaction.
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Manager, Hotel Management
Hello Timothy,We regret to hear that your stay did not meet your expectations. Please contact us directly with any feedback you may have so we can address any concerns you encountered during your visit. We value your experience and hope to have the opportunity to improve it in the future.
