Ratings based on 111 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
Great
Comment from Hotel Management
27 Aug 2024 by Brand Experience Team, Hotel Management
Hi Miguel,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 25 Aug 2024
Nonsmoking room smells like cigarettes
Comment from Hotel Management
27 Aug 2024 by Brand Experience Team, Hotel Management
Hi Darryl,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Brand Experience Team, Hotel Management
Hi Ana, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 14 Jul 2024
It was a good stay but the bathroom was dirty and the towels would have hair on them but other than that, great space, nice room.
Comment from Hotel Management
16 Jul 2024 by Brand Experience Team, Hotel Management
Hi Believe, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
by A verified traveler
Posted 5 Jul 2024
The use of a video kiosks and the person on the other side was extremely difficult to understand and she was very rude.
Comment from Hotel Management
6 Jul 2024 by General Managera, Hotel Management
We are so sorry for the inconvenience. We are working to fix these issues and we apologize. We hope you will try us again.
by A verified traveler
Posted 2 Jul 2024
Ice machine was broken, thin walls, complicated check in process using a video service, smelled musty,
Comment from Hotel Management
3 Jul 2024 by Brand Experience Team, Hotel Management
Hi Patrick,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 28 Jun 2024
Remote check in could not under stand person talking to me all ice machines broken elevator out of order just a horrible place
Comment from Hotel Management
28 Jun 2024 by Brand Experience Team, Hotel Management
Hi Wallace,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 16 Jun 2024
This property should be shut down immediately!!! My sink fell in out of no where and you can tell it was just glued on, there elevator was out of order due to it being completely no working staff so you have to take the stairs which are a lot and I’m handicapped and have asthma and I had to use my inhaler, check in also took a hour because your speaking to someone threw a computer machine via video chat and they laugh at your frustrations extremely unprofessional and can’t really understand English that well, the show was also broken water wouldn’t even go down, and absolutely no Wi-Fi or phone signal is available, this was the absolute worst hotel I’ve ever stayed at and I’ll never do it again the pictures are just a illusion, this is a terrible hotel and they put their guest in horrible situations and don’t even care.
Comment from Hotel Management
16 Jun 2024 by m, Hotel Management
Sorry you are mad because you had to deal with the kiosk. Yes we have wi-fi and its not our fault your phone does not get signal.
by A verified traveler
Horrible stay!
Posted 15 Jun 2024 on HotelsIt was horrible trying to understand the girl on the kiosk machine. The hotel was like a maze trying to figure out where the room was located. I do not recommend this hotel
Comment from Hotel Management
18 Jun 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
19 Jun 2024 by General Managera, Hotel Management
We are so glad to hear you enjoyed your stay. Hope to see you again
