Ratings based on 593 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 21 Dec 2024
The suite view was the rooftop with equipment. Very noisy.
by A verified traveler
Posted 20 Dec 2024
Nice spacious room with a bit of a view. Nicely decorated and pretty cool repurpose of an old factory.
by A verified traveler
Posted 15 Dec 2024
Very nice staff. Clean and upscale hotel.
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 7 Dec 2024
The hotel is an old factory turned into hotel rooms. The suit is DARK and has bad smell ( maybe moldy smell), all lights in the suit are a dim light. The heater is very loud and produces louder noise intermittently all night long. The room has high ceiling with opened loft concept. But it is not modern, it is scary! the ceiling has big oil and water stains all over and I have to lay in bed and looked at them all night long. - I don’t know this is a part of decoration theme or the hotel tries to save budget by not finishing ceiling for both painting and close up all those pipe lines. If it is a decoration theme, then the hotel has bad taste.
I could not sleep because it looks like a haunting house rather than a hotel.
The only good thing is a restaurant waiters and waitress- they have service mind. The front desk lady is full of attitude when I asked whether I can change the room. She said all rooms are the same, and this is a hotel decoration theme, why do I complain about it. She could have asked me what can she make it better so that I can sleep, such as bringing extra lights to the room.
I can’t believe I paid $200 for one person and can’t sleep all night long because the hotel room is scary like a haunting house. It feel likes a love motel or a hotel in Quentin Tarantino’s From Dusk till Don movie. I was glad the morning comes and the light shining do that I can get out of the hotel.
Bad decoration taste for $200 a night.
by A verified traveler
Posted 5 Dec 2024
Wonderful hotel and greeat staff.
by A verified traveler
Posted 4 Dec 2024
What a fantastic hotel! 2 minute walk to BMO Center. Staff couldn’t have been nicer!
by A verified traveler
Posted 30 Nov 2024
Clean and spacious room. Easy to walk down town to conference / entertainment.
by A verified traveler
Posted 23 Nov 2024
the poor lighting made us crazy. Everything else, including the staff was great
