Ratings based on 223 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
There was a dead cricket In the fold out bed when I first opened it up
Comment from Hotel Management
27 Oct 2024 by Surestay Hotel by Best Western, Hotel Management
Cierra, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Surestay Hotel by Best Western, Hotel Management
Carlos, thank you for taking the time to review our hotel, we are sorry to hear you had an issue. If you can please eloborate your concerns.
by A verified traveler
Posted 24 Sep 2024
Staff has no clue about ADA laws
Comment from Hotel Management
25 Sep 2024 by Surestay Hotel by Best Western, Hotel Management
Hello, Thank you for taking the time to review our hotel, we appreciate your feedback. I am sorry if there was any issue during your stay, our staff is well trained on every aspect of the hospitality industry. It is a wide range of information that has to be processed. I assure you that what issue you had will not occur again.
by A verified traveler
Posted 31 Aug 2024
Good place to stay
Comment from Hotel Management
4 Sep 2024 by Surestay Hotel by Best Western, Hotel Management
Bonita, Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Surestay Hotel by Best Western, Hotel Management
Thank you for taking the time to review our hotel, we appreicate your time and business. We hope to see you again.
by A verified traveler from Longview
Posted 13 Aug 2024
Ok for a pass through stop. Lots of big trucks. Kind of off the main Hwy, guy at desk not too helpful, and don’t expect much for breakfast.
Comment from Hotel Management
14 Aug 2024 by SureStay, Hotel Management
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by SureStay, Hotel Management
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by SureStay, Hotel Management
Michael, Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by SureStay, Hotel Management
Thank you for your response, we are sorry about the inconvenience.
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by SureStay Hotel, Hotel Management
Eric, Thank for taking the time to review our hotel, we appreciate our feedback and hope to see you again.
