Ratings based on 962 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Craig
Posted 23 Nov 2024
Bed was comfortable the room was clean and the breakfast was hot with lots of options including omelettes made to order
Comment from Hotel Management
23 Nov 2024 by Tamara N., Hotel Management
Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback and the perfect score! We would love to host you again the next time you are in the area. Travel safely!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Relations, Hotel Management
Anthony:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time you are in the area. Your feedback is very important to us!
by A verified traveler
Posted 20 Nov 2024
The elevator wasn’t working. When we checked in the desk clerk said dogs weren’t aloud on the bottom floor so what did I want to do? Then after a minute said she would make a special exception and allow us a room on the main floor. I noticed there were other customers in the main floor rooms with dogs.. The heater sounded like an airplane. No breakfast even though it was advertised.
Comment from Hotel Management
21 Nov 2024 by Guest Relations, Hotel Management
Dawn:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time you are in the area. Your feedback is very important to us!
by A verified traveler
Posted 18 Nov 2024
It was clean and comfortable and the staff was exceptional as always! Very accommodating and patient
Comment from Hotel Management
18 Nov 2024 by Guest Relations, Hotel Management
Leola:Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!
by A verified traveler
Posted 12 Nov 2024
Selling themselves short on expedia! They have a good variety of breakfast options hot and cold! Even make omelets to order.
Elevator was out of order but we got main floor rooms. Much remodeling is and will be done here. Recommend this place for a stay.
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Timothy:Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback! We would love to host you again the next time you are in the area. Travel safely!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Guest Relations, Hotel Management
Jose:Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Tamara N., Hotel Management
Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback and the perfect score! We would love to host you again the next time you are in the area. Travel safely!
by A verified traveler
Posted 31 Oct 2024
It was a thin wall between The room so I could not get sleep at all because Someone at the next-door was snoring all night and then the other room they were making noise until 4 AM. The dog was barking. People were slamming the door. It was an awful situation. I did not get asleep at all.
Comment from Hotel Management
1 Nov 2024 by Tamara N., Hotel Management
Dear Valued Guest:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time. Your feedback is very important to us!Guest Relations
by A verified traveler
Posted 23 Oct 2024
Nice motel, but they are installing a new elevator.
Comment from Hotel Management
24 Oct 2024 by Guest Relations, Hotel Management
Nyal:Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback! We would love to host you again the next time you are in the area. Travel safely!
by A verified traveler
Posted 21 Oct 2024
It was very clean and the staff is very friendly! There are a few spots of wear & tear on the property, but they are doing a good job of renovating. We were sad that the bar & restaurant had moved to a different location, but they are using the area for their breakfast...which was awesome! Omelets made to order! Yum!
Comment from Hotel Management
21 Oct 2024 by Guest Relations, Hotel Management
Michael:Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback and the perfect score! We would love to host you again the next time you are in the area. Travel safely!
