Ratings based on 991 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
1st impression of arrival was descent! Ms. Reene & Tina were nice. The cleanliness of the hotel room wasn't pleasant. The shower was dirty. Hotel quality lacks care and attention to detail
My stay was going well until I met the manager.. he was very unpleasant and unprofessional. The manager behavior was extremely horrible towards me. Things took a turn in a bad way when I tried to extend my stay and manager tells me this bogus excuse for why all of sudden he was to come check my room and invade my privacy. Come to find out the reason for checking my room was because he was still holding onto something that happened in the past they had nothing to do with me. The manager threatened to call the police on me and my friend for no reason. There was no damage no harm no disturbing the peace taken place. The manager was just in his feelings of something that happened a long time ago that he lost control over. I felt violated bcuz I was the ONLY guest to get their room searched like that.
The manager needs to heal himself.
And due to this experience I would never stay at this property again.
Comment from Hotel Management
29 Nov 2024 by Hotel Management , Hotel Management
Dear Tiara, Thank you for taking the time to share your experience. We deeply regret that your stay was marred by issues with the room's cleanliness and, most importantly, your interaction with the manager. Please accept our sincere apologies for the discomfort and frustration this caused. It is never our intention to make any guest feel disrespected or unsafe. Your concerns have been escalated, and we are reviewing the situation to ensure better management practices moving forward. We truly value your feedback, as it helps us improve our service. We hope you’ll consider giving us another opportunity in the future, as we are committed to providing a more positive and respectful experience.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
Great
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Jennifer, Thank you for selecting Extended Stay America for your recent visit and for sharing your feedback. We are thrilled you enjoyed your stay, found your suite comfortable, and experienced friendly, professional service. Thank you for being our guest, and we look forward to welcoming you back in the future!Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
Good place for a night
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Clean, fairly new rooms. Loved the large walk-in shower, Bed was comfortable.
Comment from Hotel Management
14 Oct 2024 by Ahmad , Hotel Management
MANY THANKS FOR THE REVIEW through expedia! The staff will greatly appreciate it, but we have ONE more ask of you.....you have received an email from our Extended stay Corporate offices with a survey, would mind taking it and rating us all 10s??? keep in mind, it MAY hit your spam inbox. Again thank you for your business!!!
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 5 Oct 2024
Nice and quiet
Comment from Hotel Management
5 Oct 2024 by Hotel Management, Hotel Management
Thank you, Michael, for your wonderful review! We are delighted you enjoyed a nice and quiet stay with us. Your comfort is our priority, and we look forward to welcoming you back to Extended Stay America for another relaxing experience.Sincerely,Hotel Management
by A verified traveler
Posted 3 Oct 2024
Excellent
Comment from Hotel Management
14 Oct 2024 by Ahmad , Hotel Management
MANY THANKS FOR THE REVIEW through expedia! The staff will greatly appreciate it, but we have ONE more ask of you.....you have received an email from our Extended stay Corporate offices with a survey, would mind taking it and rating us all 10s??? keep in mind, it MAY hit your spam inbox. Again thank you for your business!!!
by A verified traveler
Posted 24 Sep 2024
Clean and professional
Comment from Hotel Management
25 Sep 2024 by Hotel Management, Hotel Management
Dear Jazion, Thank you for your kind review! We're thrilled to hear you found Extended Stay America to be clean and professional. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay!Sincerely,Hotel Management
by A verified traveler
Posted 9 Sep 2024
Great stay
Comment from Hotel Management
25 Sep 2024 by Ahmad, Hotel Management
Thank you SO much for the Expedia review! would you mind completing the review sent to your email on file from check in for us, and rate us all 10s? The staff would SO appreciate it!
