Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The bed was very comfortable and the breakfast in the morning was very nice. This is a really nice place to stay and easy access to the interstate.
Comment from Hotel Management
22 Nov 2024 by Niki Patel, Hotel Management
Thank you for taking the time to tell us about your experience at Best Western in Rock Hill. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western in Rock Hill, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 20 Nov 2024
Room was very clean. Shower worked great. Lots of hot water. Staff where exceptional. Went beyond what was required. Breakfast was good. Located in a little ruff area. But all the hotels around there are. Easy access to highway. Overall would stay there again.
Comment from Hotel Management
20 Nov 2024 by Niki Patel, Hotel Management
Thank You for taking the time to tell us about your experience at Best Western in Rock Hill. I am particularly pleased that you found your stay enjoyable. I am glad you enjoyed our breakfast buffet. We get compliments on breakfast all the time, so thank you. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western in Rock Hill, we continuously strive to exceed your expectations. Thank you again for sharing your experience and we look forward to serving you in the future.
by A verified traveler from Lancaster
Posted 20 Nov 2024
Hotel clean, people friendly, area a little hoodish.
Comment from Hotel Management
20 Nov 2024 by Niki Patel, Hotel Management
Thank you for taking the time to share your experience after staying with us at Best Western in Rock Hill. I will be sure to share your review with our staff, who work hard to make sure you have a great stay. We look forward to serving you again in the future. We are glad to hear you had a great stay with us, we look forward to serving you again in the future
by A verified traveler
Posted 15 Nov 2024
Staff called and got angry at us for having the luggage cart in the hall way for less than a minute. No one at desk at check out. Rooms had a weird smell.
Comment from Hotel Management
15 Nov 2024 by Niki Patel, Hotel Management
Thank you for taking the time to tell us about your experience at Best Western in Rock Hill. We apologize for the missing amenities in your room and will address this with the appropriate staff. Our team works hard to ensure you have the best stay possible while at our hotel. Here at Best Western in Rock Hill, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 13 Nov 2024
Nice hotel. Clean room. Nice staff
Comment from Hotel Management
13 Nov 2024 by Niki Patel, Hotel Management
Thank you for taking the time to tell us about your experience at Best Western in Rock Hill. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western in Rock Hill, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 8 Nov 2024
Lots of roadwork immediately around the hotel, but great restaurant options, friendly and courteous staff and very clean rooms.
Comment from Hotel Management
8 Nov 2024 by Niki Patel, Hotel Management
Thank you for taking the time to tell us about your experience at Best Western in Rock Hill. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western in Rock Hill, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 8 Nov 2024
House keeping would came early in the morning while we were sleeping but never came back while we were gone So we had to go to the desk to get clean towels Bed Room was not cleanedfor the 2 daya we were there
Comment from Hotel Management
8 Nov 2024 by Niki Patel, Hotel Management
We really Appreciate your Feedback. We apologize for any inconvenience during your stay. We Thank you for Choosing Best Western Rock Hill SC. We hope to see you soon in near Future.
by A verified traveler
Posted 6 Nov 2024
Very clean and modern rooms. Very nice hotel.
Comment from Hotel Management
6 Nov 2024 by Niki Patel, Hotel Management
We really Appreciate your Feedback. We are so glad to hear that you were happy with our Service. We also apologize for any inconvenience. We Thank you for Choosing Best Western Rock Hill SC. We hope to see you soon in near Future.
by A verified traveler
Posted 6 Nov 2024
Hotel was very neat and clean. The hotel next door seemed a little sketchy. Instant easy access to get right back on I77 and a gas station and several restaurants in the area was a plus.
Comment from Hotel Management
6 Nov 2024 by Niki Patel, Hotel Management
Thank you for taking the time to share your experience after staying with us at Best Western in Rock Hill. I will be sure to share your review with our staff, who work hard to make sure you have a great stay. We look forward to serving you again in the future. We are glad to hear you had a great stay with us, we look forward to serving you again in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Niki Patel, Hotel Management
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us, and we value your feedback. We apologize for any inconvenience during your stay, We hope you will give us another chance to better serve you in Future.
