Ratings based on 895 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 10 Nov 2024
It was not far from the downtown area
by A verified traveler
Posted 4 Nov 2024
The gentleman at the front desk was kind and very very welcoming! The hotel is conveniently a 17 minute walk from the airport and a 4 minute drive. Definitely an ideal spot for a one night stay (what I did). The hotel definitely needs some renovating to do and cleaning. There is a small lobby lounge and on site parking. Wall are thin - Try and get a room as far away from entrance, you will hear all the noise from people coming in and out and it kept me up at night! Overall, a good place to shower and lay down for a night.
by A verified traveler
Posted 27 Oct 2024
The room was very dirty. The guy at the desk was super nice.
Comment from Hotel Management
6 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Katlyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester – Airport. Though you were pleased with the super nice service our staff extended, you weren't pleased with our level of cleanliness. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 27 Oct 2024
This place was dirty had holes in the walls smelled horrible
Comment from Hotel Management
5 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Tyleene,Thank you for taking a moment to leave a review. The staff and I at the RED ROOF INN ROCHESTER - AIRPORT were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of our hotel, the holes in the walls, and the other issue highlighted hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Robin,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Rochester – Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Andre, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Reception was unmanned at arrival. I had to dial a number to get someone to come out to reception. No bath towels in room. Property run
Real rip off for 200$ - pictures on Expedia bear no resemblance to the actual property
Very difficult to get a taxi to airport as it is only 5 minutes but too dangerous to walk
Guy at reception on Sunday morning was extremely nice & offered lift to airport if taxi was a no show
Comment from Hotel Management
30 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Eamonn, Thank you for sharing your comments regarding your stay at the RED ROOF INN ROCHESTER - AIRPORT. Though you liked our extremely nice staff and helpful Sunday staff, you indicated there was no bath towels in the room, the front desk was unmanned and along with other concerns.Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better.Thank you for sharing your feedback and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Do not stay here. Romm reeked of bleach, brown stains on blanket, pink streaks in shower, heater full of trash and debris, disgusting room.
Comment from Hotel Management
28 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello William, Thank you Jocelyn, for writing to us about your recent stay at our hotel Red Roof Inn Utica. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management s attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
