Ratings based on 261 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Hardip Sonani, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. We are committed to making the necessary improvements to ensure that your next stay with us is much more enjoyable.We hope to have the opportunity to welcome you back and provide the high-quality stay you deserve.Warm regards,Hotel Management
by A verified traveler
Posted 27 Sep 2024
There was mold in the bathroom on the ceiling over the shower.
Comment from Hotel Management
24 Oct 2024 by Hardip Sonani, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a mostly positive experience during your stay and appreciate your 4 out of 5 rating. However, we sincerely apologize for the mold you noticed in the bathroom. This does not reflect our usual standards of cleanliness, and we will address the issue immediately with our maintenance and housekeeping teams to ensure it is resolved.Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention so we can make the necessary improvements.We hope to have the pleasure of welcoming you back in the future, and we’re confident that your next stay will be even more enjoyable.Warm regards,Hotel Management
by A verified traveler
Posted 19 Aug 2024
I have never been in such a disgusting hotel. Something was wipe all over the drapes. Dead bugs on the floor, dust bunnies all over the carpet. The bathroom was full of black mold the towels looked like they were dirty. Never stay here it awful !!! We I said something to the front desk she said she would have to let housekeeper know.
Comment from Hotel Management
27 Sep 2024 by Hardip Sonani, Hotel Management
Thank you for taking the time to share your experience, Richard. We take all guest feedback very seriously and sincerely apologize that your stay fell far short of our usual standards.We want to provide some context regarding the issues you encountered. On the night of your stay, we had hosted some construction team members who may have inadvertently tracked in debris. Our regular cleaning staff arrives in the morning, which unfortunately led to the room not meeting our typical cleanliness standards when you checked in.Regarding the bathroom and other room concerns, we regret that these issues weren't addressed during your stay. Our front desk staff is available 24/7 to assist with any problems, and we would have been happy to immediately resolve these issues or provide you with a different room had we been informed.We understand how disappointing it is to arrive at a hotel room that doesn't meet expectations. Please know that this is not representative of our usual guest experience. We are taking your feedback very seriously and will use it to improve our processes, particularly around room inspections and staff communication.Thank you again for bringing these issues to our attention. We're committed to providing a clean, comfortable stay for all our guests and will work diligently to ensure this doesn't happen again.Best regards,Hotel Management
by A verified traveler
Posted 4 Aug 2024
The hotel is a complete Dive! Would not recommend!
Comment from Hotel Management
5 Aug 2024 by Hardip Sonani, Hotel Management
Dear Lisa,We are deeply concerned by your review and sincerely apologize for the disappointing experience you had at our hotel. Your feedback is alarming, and we take it very seriously.We would greatly appreciate the opportunity to learn more about the specific issues you encountered during your stay.Our goal is to provide a comfortable and enjoyable stay for all our guests, and it's clear we fell far short of this standard in your case. We are committed to making necessary improvements based on guest feedback.Thank you for bringing these issues to our attention. We hope you'll give us a chance to discuss this further and work towards regaining your trust.Sincerely,Hotel Management
by A verified traveler
Posted 3 Aug 2024
The facility was run down
Comment from Hotel Management
5 Aug 2024 by Hardip Sonani, Hotel Management
Dear Tammy,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that the condition of our facility did not meet your expectations. We take great pride in maintaining our property, and your comments will help us focus our improvement efforts. We would appreciate the opportunity to learn more about specific areas you found unsatisfactory. Please feel free to contact our management team directly so we can address your concerns and work towards enhancing our guests' experience.We hope to have the chance to welcome you back and demonstrate our commitment to providing a comfortable and well-maintained environment for all our guests.Best regards,Hotel Management
by A verified traveler
Posted 3 Aug 2024 on Orbitz
A quiet, clean room would have been adequate. The location was quiet and away from the main road. The staff was friendly even though sometimes there was no one around for extended times. We will not go back for two issues. One, my husband made the bed and found the comforter (hidden by a coverlet) so gross that it was a deal breaker. There was visible dirt around the edges of the room, which is unsightly but not that bad, but the comforter was too much. Two, there was a lot of overgrown plants and grass around the property. Again, unsightly, but the real problem was that one day a stray dog, which must live in the overgrown bushes, emerged into the parking lot. We never saw it again, but it was unnerving.
Comment from Hotel Management
5 Aug 2024 by Hardip Sonani, Hotel Management
Dear Melissa,Thank you for taking the time to provide such detailed feedback about your recent stay with us. We sincerely apologize for the various issues you encountered, which clearly did not meet our usual standards or your expectations.We appreciate your noting the positive aspects, such as our quiet location and friendly staff. However, we are deeply concerned about the cleanliness and maintenance issues you experienced. Please know that we are taking immediate action to address these problems:1. We are conducting a thorough review of our housekeeping procedures to ensure consistent cleanliness throughout all rooms, especially around edges and corners.2. Our maintenance team is addressing the overgrown plants and grass around the property to improve its appearance and prevent wildlife intrusions.3. We're reviewing our bedding options to provide appropriate comfort levels for our guests.Regarding the stray dog incident, we take the safety and comfort of our guests very seriously. We're implementing measures to prevent such occurrences in the future.Thank you again for your valuable feedback, which will help us enhance our service for all future guests.Sincerely,Hotel Management
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Hardip Sonani, Hotel Management
Dear Rhonda,Thank you for your positive 8/10 rating on Hotels.com! We're pleased to know that your overall experience with us was satisfactory. Our team works hard to ensure our guests have a comfortable and enjoyable stay, and it's rewarding to see this reflected in your score.We always aim for perfection, so we'd love to hear any suggestions you might have that could have made your stay even better. Your insights are crucial in our ongoing efforts to enhance our services.We appreciate your choosing our hotel and hope to welcome you back soon for an even more impressive experience.Thank you again for your valuable feedback!Best wishes,Hotel Management
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Hardip Sonani, Hotel Management
Dear Alexis,We're disappointed to see your 1-star rating and would like to extend our sincerest apologies for any dissatisfaction you experienced during your stay. As we strive to provide exceptional service to all our guests, we would greatly appreciate if you could share more details about what fell short of your expectations.Feel free to reach out to us directly so we can better understand your concerns and work towards making things right. Your feedback is invaluable in helping us improve our services.Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Warm regards,Hotel Management
by A verified traveler
Posted 17 May 2024
Room wasn’t the cleanest, no ice on the second floor because it wasn’t plugged in, changed me 20 dollars more then the first night when I wanted to stay another night. Even though it was barely occupied. They are trying to make me pay for the room we had twice now. I caught it on my credit card and haven’t heard back yet from them.
Comment from Hotel Management
2 Jun 2024 by Hardip Sonani, Hotel Management
Dear George,Thank you for taking the time to share your feedback. I appreciate the opportunity to address your concerns professionally and positively.Providing a pristine, comfortable environment for all our guests is a non-negotiable standard. While isolated housekeeping lapses can occur, we have strict protocols in place, and any cleanliness issues are promptly rectified to our highest standards. Your comments help reinforce our commitment to maintaining immaculate accommodations.Regarding the rate difference, I understand the confusion stemming from booking through a third-party vendor. These external channels set their own pricing models based on available inventory and other factors, which can sometimes differ from our direct booking rates. However, the charge applied aligns with the agreed-upon rate from the third-party you utilized.We endeavor to deliver exceptional hospitality experiences consistently, regardless of the booking channel. Your feedback is invaluable for identifying any service gaps and enabling us to further refine our offerings across all customer touchpoints.Please feel free to contact me directly on our Hotel phone number, as I'm committed to resolving any issues promptly and ensuring you receive the superior hospitality you deserve. Your loyalty is incredibly valuable, and we want every opportunity to regain your full confidence.Best regards,Hotel Management
by A verified traveler
Posted 17 May 2024 on Hotels
Comment from Hotel Management
18 May 2024 by Hardip Sonani, Hotel Management
Dear Leola,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply disappointed to receive such a low rating.Please allow me to sincerely apologize that your experience fell tremendously short of the high standards we strive to uphold. It is clear that we failed to meet your expectations in multiple areas, which is unacceptable.While you did not provide specific details about what went wrong, please know that we take your dissatisfaction very seriously. I have personally met with our team to conduct a thorough review of our procedures and services to identify areas that need immediate improvement. We are committed to leaving no stone unturned in our efforts to regain the trust and confidence of our valued guests like yourself.We understand that your disappointment may have impacted your desire to return, but I want to assure you that we are determined to learn from this experience. We would be honored if you gave us another opportunity to demonstrate our capability to provide the exceptional hospitality you deserve.Thank you again for taking the time to share your feedback. It is through honest critiques that we can continue to enhance our services and create memorable experiences for all our guests.Sincerely,Hotel Management
