Ratings based on 963 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Erika, Hotel Management
Dear Rachael, "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Erika PGuest Service Manager
by A verified traveler
Posted 18 Dec 2024
The property was great, Expedia overcharged us. Advertised rate was $110 taxes and fees included, I was charged $135 and some change. Not sure how to get a refund so be skeptical of advertised prices on Expedia.
Comment from Hotel Management
21 Dec 2024 by Erika, Hotel Management
Dear Kristine, Thank you so much for your review of our hotel. I do apologize about your experience with Expedia Pricing. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Erika PGuest Service Manager
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Erika, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Erika PGuest Services Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Erika, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Erika PGuest Services Manager
by A verified traveler
Posted 4 Dec 2024
Very comfortable and quiet stay.. Location was great, room nice and clean, price reasonable and friendly staff
Comment from Hotel Management
7 Dec 2024 by Erika , Hotel Management
Dear Janet, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Erika PGuest Services Manager
by A verified traveler
Posted 4 Dec 2024
I stayed at this hotel when it first opened and it was a great experience. This time it was a hotel in need of a renovation and maintenance. The bathtub caulk was very gross with brown mold and cracking. furniture was beat up looking. Beds and linens were good. Rip in the shade. Could have been cleaner overall. Front desk was very nice.
Comment from Hotel Management
7 Dec 2024 by Erika, Hotel Management
Dear Suellen, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Erika PGuest Services Manager
by A verified traveler
Posted 18 Nov 2024
We had to request a plunger and service the toilet. The iron scorched my shirt. We did appreciate the not that they short on housekeeping staff. I perceive that as don’t expect much…
Comment from Hotel Management
19 Nov 2024 by Erika, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Erika PFront Desk Manager
by A verified traveler from Orlando
Posted 11 Nov 2024
Very clean room, beds clean and comfortable main entrance recently redone, looks great.
Comment from Hotel Management
12 Nov 2024 by Erika, Hotel Management
Dear Michael J, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Erika PFront Desk Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Erika, Hotel Management
Dear Jaquan, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Erika PFront Desk Manager
by A verified traveler
Posted 9 Nov 2024
Peaceful
Comment from Hotel Management
9 Nov 2024 by Erika , Hotel Management
Thank you so much Ayesha for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Erika PFront Desk Manager
