Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Water bottles, fruit available at checkin. Great breakfast. Nice suite. Nice pool and Jacuzzi.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Jonathan, Thank you for your kind feedback! We're glad you enjoyed the amenities, and we look forward to welcoming you back for another great stay.Sincerely,Toni LyndGeneral Manager
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Very loud, had to call front desk twice for disruptive neighbors. Horrible experience.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Kathleen,Thank you for sharing your experience, and we apologize for the disruption caused by noise during your stay. We understand how frustrating it can be to deal with disturbances, especially when you’re hoping for a restful visit. While we’re sorry to hear our efforts to address the situation didn’t resolve it to your satisfaction, please know we take these matters seriously and will continue working to improve the experience for all guests. We appreciate your feedback and would welcome the opportunity to provide a more peaceful stay in the future.Sincerely,Toni LyndGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Stayed two nights. Left our rooom early the first morning and returned at 7pm that evening to find the room wasn’t made up. Thinking it was an oversight, when I went to the front desk the lady there informed me that room service was only provided every other day. Unacceptable!
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Mark,Thank you for being our guest and sharing your feedback. Please accept our apologies if our housekeeping policy wasn't explained at check-in. We hope that otherwise you enjoyed your stay and will give us another opportunity to welcome you back and impress you further.Sincerely,Toni LyndGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Didn’t like the lack of parking availability
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Scott,Thank you for being our guest during your time in Rochester. Based on your rating, it seems you enjoyed your overall experience. That said, we regret any inconvenience caused by our parking situation. Your feedback will be shared internally for further consideration, as we are always seeking ways to improve. It was a pleasure having you here, and we hope you return soon.Sincerely,Toni LyndGeneral Manager
by A verified traveler
Posted 31 Oct 2024
I will stay there again.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear Cynthia,We're glad you enjoyed your visit, and we thank you for your kind review. It was a pleasure having you here at Hampton Inn & Suites Rochester Victor, and we look forward to welcoming you back for another remarkable stay in the future.Sincerely,Toni LyndGeneral Manager
by A verified traveler
Posted 29 Oct 2024
Clean and quiet
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Dear Victor,It was a pleasure welcoming you to Hampton Inn & Suites Rochester Victor! We're thrilled you had a restful visit and that the high standards of cleanliness we adhere to were reflected in your visit. Thank you for your perfect rating, and we hope you'll consider returning to Hampton Inn & Suites Rochester Victor for another unforgettable getaway in the future.Sincerely,Toni LyndGeneral Manager
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 25 Oct 2024
They had a hot water issue the first day but it was fixed by the next morning thank goodness! Nice accommodations.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Roberta,Thank you for your understanding regarding the hot water issue, and we’re glad to hear it was resolved quickly! We’re delighted you enjoyed your accommodations and appreciate your patience during your stay. We look forward to welcoming you back to Hampton Inn & Suites Rochester Victor for a seamless visit. Sincerely,Toni LyndGeneral Manager
by A verified traveler from Arlington
Posted 24 Oct 2024
