Ratings based on 984 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Staying here was the worst experience i have ever had. Stayed 2 nights. The first night the room i stayed in the smell of it made me sick. Mold maybe? I asked to switch rooms, the girl at the front desk switched me which is great.. smoke alarm in room beeped the entire night over and over to where i couldnt sleep. Very dirty and unkempt. I will never stay here again.
Comment from Hotel Management
29 Oct 2024 by Hotel Management , Hotel Management
Dear Kristina,Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is disappointing to hear that your experience did not reflect our standards. We have shared your concerns with our team to ensure these issues are addressed promptly. We appreciate your understanding and hope you will consider staying with us again in the future, as we are committed to improving our services for all guests.Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
It was advertised as a really nice Place with adequate amenities. I rented a suite with pretty much no furniture no pots and pans no silverware. They charge me 40 bucks to wash a set of sheets when I had an accident on them. No housekeeping at all. They had to go out and buy a shower chair for me. Very low class hotel.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Alan, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. Thank you again, and we wish you all the best.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Renovations are needed
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Ashley, Thank you for staying with us at Extended Stay America and sharing your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
by A verified traveler
Posted 18 Oct 2024
It seemed as though we disturbed the staff when we wanted to check in. She did not seem happy to serve us.
Comment from Hotel Management
18 Oct 2024 by Hotel Management, Hotel Management
Dear Pascale, Thank you for your feedback regarding your recent experience. We sincerely apologize for the impression you received from our staff during check-in. Providing excellent customer service is a priority for us, and we regret that we fell short in this instance. Your comments will be addressed with the team to ensure that all guests feel welcomed and valued. We appreciate your input and hope you might consider staying with us again, allowing us the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
by A verified traveler from Westland
Posted 12 Oct 2024
Comfortable bed, but avoid this hotel if you can. Very dim lighting throughout the building, not very clean, broken furniture, and there was a musky mildew smell. I have been staying with Extended Stay America for years and have noticed a dramatic decline in quality but this is a the absolute worst I have seen. Absolutely NOT worth the cost.
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Dear Jon, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to regain your trust the next time you are in the area!Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024
by A verified traveler
Posted 3 Oct 2024
Every night there were people outside that sounded like they were fighting, being noisy and obnoxious. The place was a lottle outdated, which really is not a big deal. In my room, the sink leaked, and so did the fridge. The carpet was sticky, and what ever was on in stuck to your feet or shoes. Which was nasty.
Comment from Hotel Management
4 Oct 2024 by Hotel Management, Hotel Management
Dear Tiffani, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 1 Oct 2024
I booked a non-smoking room and every day we came back it smelled of weed. People hanging out outside day and night and the place was run down and dirty. Do not recommend.
Comment from Hotel Management
2 Oct 2024 by Hotel Management , Hotel Management
Dear Ana, Thank you for your feedback. We sincerely apologize for the unpleasant odor in your room and the issues you experienced during your stay. This is not the standard we aim to uphold, and we take your concerns seriously. We will address the cleanliness and maintenance of our property with our team to ensure a more comfortable environment for our guests. Your experience is important to us, and we hope to provide you with a better stay in the future. We look forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler
Posted 29 Sep 2024
Bad service and bad smell in the room, dirty bathroom, in short, the worst. I have been to many hotels but this has been the worst of all.
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Bianca, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the cleanliness and service concerns you experienced during your stay. Our promise to our guests includes a commitment to providing a clean, fresh environment and excellent hospitality. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
by A verified traveler
Posted 29 Sep 2024
