Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
This place was very nice for an older hotel. Loved the Twigs restaurant! Bathroom was a little small, but it was ok for 1 night. Would definitely stay there again!
Comment from Hotel Management
16 Dec 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for the feedback! We are glad to hear that you enjoyed your stay and look forward to welcoming you back when the need arises.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for taking the time to share a rating.
by A verified traveler
Posted 4 Dec 2024
Always treated well here
Comment from Hotel Management
4 Dec 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for being our guest! It's a pleasure to host you.
by A verified traveler
Posted 3 Dec 2024
We were here during cold weather; the whole building was very cold. The thermostat in the room does not control the heater. Wont be staying here again.
Comment from Hotel Management
3 Dec 2024 by Centerstone Plaza Hotel Management, Hotel Management
We are so sorry that you were here when we were having issues with our heating. Our maintenance staff is working on the issue to restore consistent heat.
by A verified traveler from Centerton
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for taking the time to share a rating!
by A verified traveler
Posted 16 Nov 2024
They understand hospitality. Excellent free continuous shuttle service to Mayo Clinic, grocery store, etc. Ample free breakfast with variety. Very clean. Friendly & helpful staff. Close to Mayo/ downtown. We’ll be back.
Comment from Hotel Management
18 Nov 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you so much for the kind words! We are so happy to hear that you enjoyed your stay with us. Have a joyous holiday season and we look forward to welcoming you back should the need arise.
by A verified traveler
Posted 15 Nov 2024
Ggg
Comment from Hotel Management
15 Nov 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for sharing a rating.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for the great rating!!
by A verified traveler
Posted 12 Nov 2024
Overall decent stay. Facilities clean "enough" but very very outdated. Internet was HORRIBLE on both my laptop and cell phone. Staff were all so wonderful, with the exception of the breakfast are people.
Comment from Hotel Management
13 Nov 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for taking the time to share your experience. Your comments will be shared at our next staff meeting so we may seek improvement where needed.
by A verified traveler from Prescott
Posted 8 Nov 2024
I thought this place was clean and staff was friendly. I stayed 4 nights in the extended stay building across the street. Lots of space in these, furniture is very old, recliner is falling apart. Every morning one of the residents dog would wake me up barking outside. A block away for breakfast. I stayed 1 night in the tower. Much nicer accommodations. However, the TV did not work and the room was musty. After I ran for a bit it cleared out. The major issue I have here is I booked through Expedia and the hotel kept charging my card. I still haven’t received all my money back.
Comment from Hotel Management
11 Nov 2024 by Centerstone Plaza Hotel Management, Hotel Management
Thank you for taking the time to share your experience. We apologize for the issue with the cable. Our provider updated their system which caused outages at times. The new product is great! Please let us know if we can assist with your billing. We would be happy to look into to make sure it is correct for you.
