Ratings based on 288 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Location and cleanliness.
by A verified traveler
Posted 22 Sep 2024
Everyone and the environment were excellent!!!
Comment from Hotel Management
23 Sep 2024 by Hotel Management , Hotel Management
Dear Jennifer, Thank you for your wonderful review! We’re thrilled to hear that you found both our team and the environment excellent during your stay. Providing a welcoming atmosphere and exceptional service is our top priority, and your feedback reaffirms our efforts. We truly appreciate your support and look forward to welcoming you back to Extended Stay America soon for another outstanding experience.Sincerely,Hotel Management
by A verified traveler
Posted 14 Jul 2024
Amazing!
by A verified traveler
Posted 14 Jul 2024
Our first room did not lock. The room we got had glas on the floor and beds.
Comment from Hotel Management
15 Jul 2024 by Hotel Management , Hotel Management
Dear Jody, Thank you for your review. We sincerely apologize for the inconveniences you experienced with your room. This does not reflect our usual standards, and we are addressing the issues with our housekeeping and maintenance teams to prevent such occurrences in the future. Your feedback is crucial for us to improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better next time.Sincerely,Hotel Management
by A verified traveler
Posted 14 Jul 2024 on Hotels
by A verified traveler
Not the best, but ok.
Posted 8 Jun 2024 on HotelsRoom was not very inviting. Bed was just a mattress on a webbed frame and the shower didn't appear to be throughly cleaned. Only had the room for sleeping while visiting daughter.
Comment from Hotel Management
9 Jun 2024 by Hotel Management, Hotel Management
Dear Steve, Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. Your comfort and satisfaction are important to us, and we regret if the room did not meet your expectations. We take cleanliness seriously and will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024 on Hotels
by A verified traveler
Posted 23 May 2024
Other people’s hair still present in bathroom, unswept, garbage on floor, dirty walls, dirty chairs and the sheets were questionable as well. Elevator smelled like animal urine
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Dear Emma, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
by A verified traveler
Posted 9 May 2024 on Hotels
by A verified traveler
Posted 8 May 2024 on Hotels
