Ratings based on 106 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
25 Nov 2024 by GREGORY, Premier de Réception, ART Hôtel**** - ROC, Hotel Management
Madame,Nous vous remercions d'avoir fait part de votre avis suite à votre séjour au sein du ART Hôtel.Nous serions heureux de vous accueillir de nouveau très bientôt,Cordialement,
by A verified traveler
Hotel is shut
Posted 1 Oct 2023 on HotelsI arrived at 11pm on Saturday for a 1 night stay to find the hotel shut up and nobody answering at reception . I waiting for 30 mins and still nobody arrived so I had to find an alternative . Very inconvenient
by A verified traveler
Posted 21 Sep 2023
it was 2 couples in our party upon arrival we were offered rooms. at the annex. what was never mentioned that annex is former security guards house next to the property gate on very busy street. first floor room smelled like vine cellar, second room was on second floor with only spiral staircase access 1.5 ft. wide. try to take your 45 pound suitcase there!??
we declined this room right away and were offered two rooms on the third floor (clerk conveniently forget to mention to us that it's mansard) and demanded extra Euro 35 per room per night – three nights = E210. We just drove all day and we accepted. 10 minutes later my partner told me that AC in his room isn’t working-one more move. On the side note: how hotel can get 4 stars without central AC? All rooms had small split unit.
When we came back to hotel next day we realized that in my partners room is unbearably hot even AC was set on 70. One more move.
Front desk staff don’t or barely speaks English to the level that we were forced to ask her to call someone who speaks.
One more thing. Hotel has Tesla Supercharger on the property = cars in and out at any time, sometime with loud music, but there no one at front desk after 10 pm= no good night sleep.
by A verified traveler
Posted 1 Aug 2023
This hotel is not a 4 star - far from it.
It is in dire need of work.
Due to confusion between Expedia and hotel we were given a room in the annex section of the hotel - the rooms stank - they were damp and musty. We refused to stay in them.
We were then given rooms in the hotel at extra cost. There is no hotel reception from 9.00pm to 7.00am and I believe we were the only people staying in the whole hotel.
We asked for food and ordered omelettes which were undercooked and served with a salad that had seen better days and part of it looked like it had been frozen. The receptionist cooked them and gave them to us one at a time, so we didn’t even eat together. We had to eat them on our laps in the bar on sofas as the restaurant was closed.
I do not recommend this hotel.
by A verified traveler
Posted 13 Jul 2023
by A verified traveler
Posted 27 Jun 2023
wonderful hotel
by A verified traveler
Posted 5 Jun 2023
Great location for exploring the Loire Valley.
by A verified traveler from Manorville
Posted 30 Sep 2022
Our 2 night stay was a fiasco.
1. the beams in the room were so low we kept hitting our heads, We were told to be careful and laughed at.
2. sat outside to have drinks it took 20 minutes for them to find no Compari then rudely asked So what do you want?
3. because we complained of the beams they were nice enough to change rooms to a larger one across the hall but never texted or called to inform us. At midnight we find a note on the bed with key for other room. Moving our belongings across the door slammed shut with key in the light activation unit. That is when the real problems staarted NO ONE is on premises phone has only fire and police and reception {with no living person there}. With luck the first key had a number and person answered and said they would be there in 10 minutes. We waited 30 minutes in the room and finally I went down and there was said person standing at reception. Silly me but I would have thought she would have come up to the room. We asked for manager or owner, owner lives in another country, so no one to help move suitcases or speak to in English.
4. In the am 2 people I assumed the mgr. and our check in person were waiting. They could do nothing but refund the drinks and told us to contact Expedia.
We feel if we were told of the accommodation they were making earlier we would have come and handled the move in the early evening not at midnight.
Our selection of this hotel fit our criteria for a castle stay, location and a 4 star rating. not a 4 *
by A verified traveler
Posted 21 Jul 2022
It is a beautiful and unique building done out in a unique monochrome style. There is no evening dining so a trip out is necessary. Pleasant area. Not the best value for money for thefacilities available.
by A verified traveler
Posted 17 Mar 2022
Calm, nice and cosy
