Ratings based on 694 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Nice hotel. Lovely spa. We were there for a wedding.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Rama, Hotel Management
Dear DavidThank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Rama ArimillyGeneral Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Rama, Hotel Management
Dear KevinThank you so much for taking time to share this 5 rating further to your recent stay with us. we are pleased to learn you enjoyed your stay with us. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 27 Sep 2024
Room not very well kept
Comment from Hotel Management
27 Sep 2024 by Rama , Hotel Management
Dear ChrisThank you for taking time to share this review, further to your recent stay here with us.we look forward to welcome you back in near future. Best ReagrdsRama ArimillyGeneral Manager
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Rama, Hotel Management
Dear AshvinThank you for taking time to share this 3 star rated review further to your recent stay here with us.we look forward to welcome you back in near future.Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Rama, Hotel Management
Dear RabiaGood MorningThank you for this 4 star review further to your recent stay here with uswe look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 3 Sep 2024
Great S.P.A. and pool facilities
Helpful staff
Free parking
Great breakfast
Comment from Hotel Management
5 Sep 2024 by Rama, Hotel Management
Dear LynnWe very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
by A verified traveler
Posted 2 Sep 2024
Great stay lovely room and we had a view of the spa. Lovely and friendly staff.
Comment from Hotel Management
3 Sep 2024 by Rama, Hotel Management
Dear AmandaWe very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
by A verified traveler
Posted 2 Sep 2024
I really enjoyed my stay here. Was pampered by the staff. Spa facilities really clean.
Comment from Hotel Management
2 Sep 2024 by Rama, Hotel Management
Dear ClaireWe very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager
